Name the Behavior
Clearly communicating your limit to your supervisor
Assertive
Accepting things without objection or resistance is an example of passive behavior
True
"Why don't you understand I want to be alone?"
I'd like to be alone for a bit to process some things
What communication style uses "you " statements?
Aggressive
Someone is being loud and obnoxious in a crowded break room. You stand up and yell "Can you be quiet".
Aggressive
Clarifying expectations reduces misunderstandings at work.
True
"I'm not sure, but I don't think I can finish this today."
" I won't be able to finish this today. I can have it done by___"
This skill involves fully focusing on a speaker and responding thoughtfully
Active listening
Agreeing in meetings but complaining afterwards
Passive-aggressive
Looking into the eyes of the person speaking is an example of aggressive behavior.
False- This is assertive
You clearly didn't listen to anything I said
"I don't think my points came across clearly. Let me restate them."
This is the practice of giving constructive comments to improve performance
Feedback
Your supervisor keeps putting tasks on you that you don't feel confident completing. Instead of expressing this you take on the tasks.
Passive
It's better to avoid giving feedback to prevent conflict.
False
"If you had done it right the first time, we wouldn't be in this situation."
"There were some issues with the initial approach. Let's review what we can improve moving forward."
This type of question helps gather more detailed information
open-ended