Vocab
The ability to discuss directly & openly what is happening in an interview or a relationship
Immediacy
When working to establish a trusting relationship with a client, an interviewer should use ____
Communicating Feeling
When a client is discussing in an aimless, circular manner, an interviewer should engage in ____
Immediacy
Overdependence
Which attending behaviors are important to communicating feeling?
Eye contact & posture
The tense in which you should respond to a client when engaging in immediacy
Present tense
The degree of _____ is influenced by identity differences such as age, gender, race, religion, etc
Compatability
What is the difference between communicating feeling & reflecting feeling?
Communicating feeling puts emphasis on the interviewer’s feelings rather than the client’s
Client: "I keep coming here and discussing the same things week after week. I'm sure you must be getting fed up with me"
Interviewer: "You're not sure you're getting anywhere, and you're wondering what I think about that"