Communicating for Sucess
When you ____,you trust your judgment, uphold your values, and stick to what you believe is right
Believe in yourself
When should the client intake form be started?
The moment a new client calls to book an appointment
Treatment Brochures are MOST often?
Provided by manufactures
The most important aspect of the treatment room is?
The room's cleanliness
A technician's supply cart should be located?
As close to the table as possible
The discussion with the client that determines the client's needs and how to achieve the desired results in the ___
Client consultation
When should a client consultation be performed?
As part of every single service
After a service, wet brushes should be?
laid out to dry
Technicians should keep their hair?
Pulled back to keep off the client
What is the name for tools that perform services?
Implements
What is the FIRST step in in the 10-step consultation method?
Review the intake form
What is reflective listening?
Listening to the clients and then repeating, in your own words what you think the clint is telling you
Why does a client who's overly late for an appointment or habitually late for appointments cause problems?
Because beauty professionals depend on appointments and scheduling to maximize work
What consideration must be made when designing a treatment room?
It must allow the esthetician to move comfortably in the space
In order to maintain good ergonomics between clients, a busy esthetician should ____?
Stretch and take deep breaths
When should you try to upsell services
When working with a new client whom you are not familiar with
One in a while, you will inevitably encounter a dissatisfied client. Remember the ultimate goal is to?
Make the client happy
When cleaning the towel warmer, _____?
the door should be left open for the warmer to dry and water catcher tray should be removed and cleaned
Who would not typically need a steamer during a facial procedure?
Clients with sensitive skin
In order to prevent contamination and protect your hands, you should?
Wear gloves for all procedures
When is it appropriate to go to your manager with a complaint about a colleague?
After you have tried everything to handle the problem yourself
Not crossing your arms when listening to clients or team members is an example of?
Being aware of your body language
A technician's day would typically begin with?
checking the schedule to see what clients will be coming in
What is necessary for waste containers in treatment rooms?
They must be closed and covered
SDS are?
Information forms about products