A
-- Is effectively the basis of all long-lasting relationships with client's and coworkers.
Communication
The most important communication you will have with your client is a(n) - ,which will help you to determine the client's needs and achieve the desired results.
client consultation
what tool should you use to put your clients at ease about your technical abilities?
personal portfolio
If a client is dissatisfied with a service, what is one of the first steps you should take?
Ask for specifics
What is a good description of a client who should be scheduled at the end of the day?
someone who is habitually late
When bringing issues or problems to your supervisor or manager, it is important to -
be a problem
The best way to understand others is to begin with a firm understanding of - ?
yourself
When is it appropriate to argue with clients?
never
Listening to the client and then repeating , in your own words, what you think the client is telling you is known as - ?
reflective listening
As you interact and communicate with fellow coworkers, remember to treat everyone with - ?
respect
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a -
positive attitude
Which of these is considered a legal document?
release statement
What is the very first thing you should do when meeting a new client?
Wear a smile.
Body Language is -
non-verbal communication such as crossing your arms and frowning
- clients can greatly effect the shop's flow, causing setbacks in the appointment calendar as well as making beauty professionals late for other services.
Tardy
What is true of listening?
it is the best relationship builder
A(n) - is also known as a client questionnaire.
intake form
Which is the best example of constructive criticism?
guidance offered by supervisors to improve your job performance.
How much time should you schedule for a consultation with a first-time client?
5-10 minutes
In dealing with conflicts that may occur between your coworkers, it is important to -
remain neutral
The "review" step is the most critical of the consultation process because?
it ultimately determines the service(s) you will perform
Why is customer service important in beauty and wellness professionals?
it is central to success.
You should be attentive with all clients -
because all clients are different
Why should client consultations should be performed with as much privacy as possible?
to avoid breaches of confidentiality
When you help the client to select a style that is reflective of their body shape and entire lifestyle , you are subscribing to the - concept
total look