Communication Process
The person(s) who matters the most when creating a message.
What is the audience?
The sharing of information in which specific rules of etiquette must be followed.
What is Formal Communication?
Formal workplace communication written using a specific format.
What is Business Letter, Memo, or Report?
Engaged decoding.
What is Active Listening?
Anything that prevents clear, effective communication.
What are Communication Barriers?
How the message is delivered.
What is the Channel?
Takes places with supervisors, managers, and executives.
What is Upward Communication
A formal or informal written message conveying information from one person or department to others. Follows a specific format.
What is a Memo?
The ability to understand information.
What is Comprehension?
A closed door, a restricted area, noises, large open space, etc.
What is are physical communication barriers?
The person who gets the message.
Who is the receiver?
Takes place between peers.
What is Lateral Communication?
A precreated format required required for specific types of written documents.
What is a Template or "Canned" format?
Decoding interview questions.
What is aggressive listening?
Type of culture focused on verbal communication.
What is a low context culture?
The person who creates the message.
Who is the encoder?
Takes place when executives, managers, and/or supervisors communicate with subordinates.
What is Downward Communication?
The return Address, the Date, The inside address, the salutation, the body, the complimentary close, the signature, printed name, business title, and enclosure notation.
What are The 8 parts to a business letter?
First step in effectively composing written communications.
What is planning?
Culture that focuses on nonverbal queues and other sensory information.
What is a high context culture?
The receiver's mind.
What decodes the message?
Unscheduled communication with (occurs by chance) inside and outside the workplace.
What is Informal Communication?
Persuasive
Informational
Combination
What are the types of business messages?
Nonverbal communication, time, location, temperature, mood, etc.
What is Context?
The process of encoding and decoding messages.
What is Communication?