Active Listening
What is the first and most important step to active listening?
Being quiet
What is clear, concise, calm, and polite communication using spoken word to express yourself called?
Verbal communication
The largest percentage (70%) of our communication is...?
Body language
A person's body language has a big effect on how you ________ with them.
Communicate
How do you know when someone is angry through their communication?
Could include things like body language (arms up, fists clenched), facial expressions (red face, clenched jaw, narrow eyes), tone of voice (yelling, short sentences), lack of eye contact, and negative gestures.
What should you do to show you are listening to someone?
Head nodding, positive body language, eye contact, paraphrasing, and providing verbal prompts.
What is the character of your emotions portrayed through your voice called?
Tone of voice
True of false, non-verbal communication is not hurtful to others feelings?
False!!
Example: rolling your eyes when someone is talking to you
Body Language is ___-________ communication.
Non- verbal
How do you know what someone is excited or happy?
They are usually smiling, laughing, hugging, high pitched tone of voice, sometimes includes rapid speech and positive eye contact.
The process of restating to the person what your interpretation or understanding of what they said back to them is called?
Paraphrasing, reflecting or clarifying
What is the purpose of verbal communication?
To define, organize, think, and shape attitudes, emotions, ideas, experiences, and thoughts to express them to others.
What are at least two types of non-verbal communication?
What is the first body part that communicates with someone?
Your face
How do you know when someone is listening to you?
They are making eye contact, focusing on the conversation, positive posture including their body facing yours, paraphrasing, and positive tone of voice.