Show:
Customer Service
Phone
Email
Misc.
CRF Ways
100
It isn't a department, it's a
What is it's a philosophy?
100
How quickly you should answer the phone
What is within three rings?
100
Emails should be written in _________
What is complete sentences?
100
every touchpoint/interaction a customer has with a brand
What is customer experience?
100
It's not about who is right it's about
What is what is right?
200
Interaction between our employees and customers
What is customer service?
200
Respond to voicemails this quickly
What is within four business hours of receipt?
200
Respond to emails in this amount of time
What is within one business day?
200
Respond to this by requested date or no later than seven business days after receipt.
What is written correspondence?
200
Respond with a sense of
What is urgency?
300
Borrowers, referral partners, community partners, investors, each other
Who are our customers?
300
set up an out of office voice mail if your are going to be gone this long
What is 1/2 day or more?
300
When you are out of the office this long you should set up an out of office email
What is more than 1/2 day?
300
You can find branded templates here
What is the Mission?
300
We worship this
What is execution?
400
How long it takes customers to form an impression
What is 7 seconds?
400
You should do this before putting someone on hold
What is ask their permission?
400
Use for new emails, forwards, and replies
What is an electronic signature?
400
More customer service training and better communications skills were requested here
What is a Employee Engagement survey?
400
This doesn't mean we say "yes" every time
What is "customers first?"
500
Customer service is one building block
What is customer experience?
500
Your voicemail greeting should be no longer than ____
What is 15 - 20 seconds?
500
period of absence, whether you will be available, an alternative point of contact
What is the contents of an out of office email?
500
Train this percentage of staff on customer service in FY 16
What is 90%
500
Numbers and money _____
What is follow?