Show:
Might Say
Examples
Style
Response
Assistance
100
You are going to waive all of my fees.
What an aggressive person might say?
100
Give an example of a passive statement.
Gave example of passive statement.
100
This person may appear passive but are really acting out of anger or being indirect.
What is an passive-aggressive person/communicator?
100
I am John Doe's wife and I handle everything, so I am speaking for him.
Gave response for assisting passive customer.
100
It is important to keep the passive customer in mind. T/F
True
200
Well, other companies don't do that, but I guess that is the way you guys do things.
What a passive-aggressive person might say?
200

Give an example of a aggressive statement.

Gave an example of a aggressive statement.

200
This type of person uses "I" statements.
What is an assertive person/communicators?
200
You people are stupid, you never get anything right.  What part of once a month don't you get?
Gave a response for assisting aggressive person.
200
You should _______ requests are from the customer and not any 3rd party.
What is confirm?
300
If you think it is best.
What an passive person might say?
300

Give an example of a Assertive statement.

Gave an example of a assertive statement.

300
This person may be critical, blame, or attack others.
What is an aggressive person/communicator?
300
Well, I guess this is my "fees" account.
Gave response for assisting passive-aggressive person.
300
You should avoid raising this when assisting aggressive people.
What is raising your voice?
400
I know I was late, but is there any possibilities of waiving any fees?
What an Assertive person might say?
400

Give an example of a aggressive statement.

Gave an example of a aggressive statement.

400
This type of person may seem indecisive.
What is an passive person/communicator?
400
Well it took a long time, but that can be done.
Gave a response for assisting assertive person.
400
These are the type of questions that should be asked when assisting an assertive person.
What are close-ended questions?
500
Fine, I will just send my payments out three months in advance to make sure I don't get fees next time.
What an passive-aggressive person might say?
500

Give an example of a passive-aggressive statement.

Gave an example of a passive-aggressive statement.

500
This type of person may be prone to explosive outbursts in difficult situations.
What is an passive person/communicator?
500
Charges, charges, charges, what can you do for me other than charge me?
Gave response for assisting passive-aggressive person.
500
You should do this to not interrupt an aggressive person while expressing their concerns.
What is note the topic to revisit them later?