Workplace communication
An inaccurate story that circulates among the employees of a company saying their jobs are in jeopardy.
What is a rumor?
The part of the speech in which the speaker gets the audience's attention, reveals the topic, previews the speech and sets the tone of the speech.
What is the speech introduction?
The term used to indicate where and under what circumstances a particular communication act takes place.
What is context?
A question that requires only a short answer, such as yes or no.
What is a closed-ended question.
A person who thinks before speaking, is not very talkative and generally prefers to work alone.
What is an introvert?
A type of interview conducted when a high-level employee leaves a company. The interview is designed to get the departing executive's honest assessment of the company.
What is an exit interview?
In the Greek tradition, this type of credibility is established in a presentation by showing that the speaker is a good person and a trustworthy source of information.
What is ethos.
A term used in communication models to indicate anything that tends to interfere with the successful transmission of a message.
What is noise?
The ability to stand one's ground and refuse to be pushed around without being overly aggressive. This quality is considered to be the opposite of passivity.
What is assertiveness?
A habit of decision making characterized by dependence on gut feelings or instinctive impressions rather than on facts and logical argument.
What is intuitive decision making?
People who don't have any official authority over one another within an organization but who must cooperate and work together to accomplish assigned tasks.
What are co-workers?
Great green gobs of gopher guts and teeny tiny turtle tippers.
What are examples of alliteration?
All the judgments, both positive and negative, about yourself. In other words, how good and capable you consider yourself.
What is self-esteem?
Typographical characters or cartoon images that are used to convey nonverbal expressions or emotions, typically in e-mails and online chats.
What are emoticons or emojis?
A conflict resolution style in which the participants on both sides of a dispute try to achieve a "middle ground" by giving up some of what they want.
What is compromising conflict style?
Deciding not to promote Irish employees because you believe German people make better supervisors is an example of this.
What is discrimination?
A speaker who tries to persuade by using a "rule of thumb" such as "the car that costs the most is the one that is constructed best" is employing this kind of cognitive thinking shortcut.
What are heuristics?
The process of receiving ALL the information being sent by another person -- including analyzing the words spoken, the body language and the context -- to determine the meaning the speaker is trying to convey.
What is decoding a message?
The difference in the distance we expect for intimate partners to maintain between themselves and the distance we expect casual acquaintances to stand is an example of this study of social distances.
What is proxemics?
A speaking style characterized by poetic, flowery or literary wording. For example, using phrasing such as "when I cast my eyes up to the roiling clouds racing toward us, I can but shutter at the storms we have in store."
What is eloquent style?
A type of question in a selection interview in which the interviewer describes a set of circumstances and asks the job applicant how he or she would respond.
What is a hypothetical question?
A method of organizing a persuasive presentation that goes through the steps attention, need, satisfaction, visualization and action.
What is Monroe's Motivated Sequence?
SPECIAL!! What are the seven key competencies of effective communication? As a group write down all you can remember without looking them up. 500 points goes to the team that lists the most. Hint: the first is "know thyself."
Know thy self, connect with others, determine your purpose, adapt to the context, select message content, structure the message and express the message.
Situations in which people act in ways that are surprising and potentially upsetting, such as a relative stranger sitting close to you and revealing that he was recently released from a facility for the criminally insane is an example of this theory.
What is Expectancy Violation Theory?
A listening habit that involves pretending to listen while your mind is actually elsewhere. A person with this habit may nod and smile at the speaker when nodding and smiling might not be appropriate.
What is pseudolistening?