Workplace communication
An inaccurate story that circulates among the employees of a company saying their jobs are in jeopardy.
What is a rumor?
Conflict can arise from misunderstandings about :
Poor communication. ...
Lack of planning. ...
Poor staff selection. ...
Frustration, stress and burnout….
Workload distribution...
Name one of 5 attitudes of excellence
Professionalism
ownership
service
commitment
initiative
A question that requires only a short answer, such as yes or no.
What is a closed-ended question.
A person who thinks before speaking, is not very talkative and generally prefers to work alone.
What is an introvert?
A type of interview conducted when a high-level employee leaves a company. The interview is designed to get the departing executive's honest assessment of the company.
What is an exit interview?
How should constructive feedback be given ?
Sandwich method,
Step 1: Positive feedback
Step 2: Something to improve on
Step 3: More positive feedback
What is an example of ownership in the workplace?
accepting responsibility for actions and being forthcoming with the situation
A person wishing to exercise assertiveness in settling a dispute might use the conflict resolution script that has the steps "Describe, Express, Specify and Consequences."
What is DESC scripting?
A pattern of behavior characterized by "standing your ground" and refusing to be pushed around without being excessively aggressive.
What is assertiveness?
People who don't have any official authority over one another within an organization but who must cooperate and work together to accomplish assigned tasks.
What are co-workers?
Name an effective tip for receiving feedback
1.Listen to the feedback given.
2. Be aware of your non-verbal responses.
3. Be open.
4. Understand the message.
5. Reflect and decide what to do.
Give an example of initiative ?
Seeing a need and completing the task before being asked
Typographical characters or cartoon images that are used to convey nonverbal expressions or emotions, typically in e-mails and online chats.
What are emoticons or emojis?
A person who gains energy and momentum from communicating ideas and discussing outcomes.
What is extrovert?
Deciding not to promote Irish employees because you believe German people make better supervisors is an example of this.
What is discrimination?
What are three communication styles
passive
assertive
aggressive
What is the difference between accountability and responsibility
Responsibility – responsibility is something that is given to you; it can be considered an obligation of something you need to carry out or perform (i.e. tasks at work, caring for a child, paying taxes).
Accountability – being answerable to others for the results of your responsibilities, whether they were a direct result of your actions or not.
The difference in the distance we expect for intimate partners to maintain between themselves and the distance we expect casual acquaintances to stand is an example of this study of social distances.
What is proxemics?
Use of body language to portray communication is called ?
what is body language
A type of question in a selection interview in which the interviewer describes a set of circumstances and asks the job applicant how he or she would respond.
What is a hypothetical question?
What are the 4 step's conflict resolution process
1. Identify the sources or causes of the conflict. Get clarity on the conflict.
2. Develop strategies, Talk to the other person.
3. Listen to the other side,Discuss and devise potential solutions.
4. Discuss and devise potential solutions
What are the 4 levels of initiative ?
1. wait to be told
2. ask what to do
3. suggest to others what can be done
4. take action and communicate what has been done
Situations in which people act in ways that are surprising and potentially upsetting, such as a relative stranger sitting close to you and revealing that he was recently released from a facility for the criminally insane is an example of this theory.
What is Expectancy Violation Theory?
A listening habit that involves focusing on the discussion, maintaining appropriate eye contact, acknowledges the speaker, with supportive open body language, use of head knods and asks for clarification is ....
What is active/ attentive listening?