EFFECTIVENESS
Why is speaking important
The most effective way to communicate is through speech. Thus, speaking skills are a vitally important method of communication. ... Speaking clearly and confidently can gain the attention of an audience, providing the golden opportunity for the speaker to make the message known.
Why is listening important ?
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
What are the external Barriers in Communication
Environment
The venue
The effect of noise
Temperature in the room
Other People – Status, Education
Time
Why is reading important ?
By reading the whole email and following directions, it will save a lot of stress and hassle for you. To avoid any complications, awkward situations, or miscommunication; we should always read business-related emails very carefully.
Communication
Communication is a dynamic process…
through this process we convey a thought or feeling to someone else.
What is communication made up of in percentage
7% WORDS
38% PARALINGUISTIC
55% BODY LANGUAGE
What are the Basic reasons we Do Not Listen ?
Hard Work
Competition
The Rush for Action
Speed differences
Lack of Training
Barriers in Communication
(that have to do with the COMMUNICATOR)
the 3 unwillingness
Unwillingness to say things differently
Unwillingness to relate to others differently
Unwillingness to learn new approaches
What gets lost when writting an email ?
and what must you do to avoid misinterpretation ?
When writing email nonverbal is lost and your message must be carefully composed to avoid being misinterpreted by the recipients.
rapport
a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
Communication is a Series of Experiences
what are these experiences?
seeing
hearing
touch
smell
how many levels of listening are there
1.) Listening from habits
2.) Listening from outside
3.) Listening from within
4.) Listening from a source
Barriers in Communication
(that have to do with the COMMUNICATOR)
the 5 lack of
Lack of Self-Confidence
Lack of Motivation and Training
Language and Vocabulary Level
Lack of Self Awareness
what should you do when writting on the job ?
When you start to write, be clear and direct, and use words that people will understand.
Make your main point easy to find, and include all the necessary details so the reader can understand what you are saying.
what is effective listening ?
Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it.
What do you need in order to Establish Rapport?
You need Self-Confidence
You must Understand People
You must be Enthusiastic
You must make Eye Contact
You must be Interested in them
how can you improving Listening Skills ?
By not being Preoccupied
Being Open Minded & Non Defensive
Minimizing Interruptions
By Asking Questions
Barriers in Communication
(that have to do with the RECEIVER)
Selective Perception
Unwillingness to Change
Lack of Interest in the Topic/Subject
Prejudice & Belief System
Rebuttal Instincts
Personal Value System
Here-and-Now internal & external factors
What must you do before sending a formal email ?
When sending an attachment, state the name of the file, and its format.
Double-check the email for spelling and grammatical mistakes before sending.
what does p.e.o.p.l.e stand for ?
(P)OSTURES & GESTURES
(E)YE CONTACT
(O)RIENTATION
(P)RESENTATION
(L)OOKS
(E)PRESSIONS OF EMOTION
What are the dos of communication ?
Take a deep breath
Speak clearly
Make small cards to remind yourself of topics (number them!)
Be aware of where your audience is - are you facing all of them?
Smile, have fun
Be yourself and project your personality
Remember - no-one knows how you feel or what you think
Remember - The audience is on your side!
what goes into each level of listening
-Listening from habits
- Listening from outside
- Listening from within
- Listening from a source
1.) Listening from habits Reconfirming old opinions and judgments
2.) Listening from outside (open mind) Disconfirming new data
3.) Listening from within (open heart) seeing through another persons eyes emotional connection
4.) Listening from a source (open will) from the future wanting to imerge
Barriers in Communication
(that have to do with the COMMUNICATOR)
tell me 4 barriers that have not been mentioned
Disagreement between verbal and non-verbal messages
Negative Self Image
what are the 6 questions you must ask yourself before sending what you wrote
Have I identified myself to the reader?
Have I said why I’m writing this?
Will the reader know what to do and, if necessary, how to do it?
what are the threes
Tell people what you’re going to say
Tell them
Tell them what you’ve said