Close the loop
You have sent an email on a hot part and its been an hour and you have not heard back from the splr, what is your next step?
What is call the splr?
If you are responding to an email and there are several parties on the email but all do not have an action item the planner should not_________
Do not respond to an email using reply all
What is step 1 in the Part Shortage Process (after you have asked if the Splr has any parts to ship) ?
Ask the right questions! Is there a partial?
Clicking this in MD04, takes you to look at Suppliers MRM actions.
What is the MRM Log?
What is one item you should NOT communicate with the supplier?
what is DOH, Need Date, Line Down Date, Daily Usage, Inventory, or other Splrs info
What is not completing your ZMDelinq report?
Just sending an email is not getting the job done. Planner must get a plan in place and ensure the plan supports SAP.
What are two types of communication planners do every day?
Email, Phone call, IM
What process do you follow next if you cannot reach a solution to the Part Shortage Process?
Escalation process
If a Splr goes in and accepts an OCR, does the planner have action to take on that part?
No, MRM goes into SAP and does the move for the planner.
Who is the correct person to address when needing to confirm your plan will support production?
(1)MC (2) Planning Lead (3) Site Integrator
When communicating with a buyer about an escalation, what resource should you use?
Escalation Tool
How does a planner close the loop with exceptions that show in /deere/mrp_extractor?
Pushing Splr to work in MRM to accept or propose BSD on all Delinq and Moves. If Splr is not working in MRM, send emails to get updates on parts and work to understand why the splr is not using MRM. Continue to push and train suppliers to add BSD and accept OCR's in MRM!
What is a planner's next action item when they cannot support SAP and/or production?
Follow part shortage process and escalate when necessary
A planner should have a knowledge of these people when beginning the escalation process. They are often referred to a "One Face" to the factories.
Who are the Buyer, Site Integrator, & Planning Lead
What is the most important question to ask your supplier if their BSD cannot meet SAP / production needs?
What is WHY?
Critical parts, then Missed Ship Date, then Move Ins, Move outs, and final Open Orders
In what order should splrs work parts in MRM?
What information about other supplier's should you NOT share with your current supplier?
Nothing.....other supplier info (pricing, names, etc)
Name at least one tool within Outlook you can use to remind yourself to "close the loop"
Flag emails Color code emails Set calendar reminders
What is the goal time for having a HPR planned in?
4 Hours for domestic 8hours for foreign
What is the suggested time to give your splr to have Critical and Missed Ship Dates parts reviewed by?
Suggested time is by 10am for Critical and Missed Ship dates, 1pm is for move in and move outs.