Show:
MODES OF COMMUNICATION
COMMUNICATION SKILLS
BARRIERS TO COMMUNICATION
INEFFECTIVE COMMUNICATION
ELECTRONIC COMMUNICATION
100
Nurses do this face to face in the morning and at night to allow for effective verbal and non-verbal exchange of information.
What is change of shift report?
100
Nurse observes patient crying in the hallway and asks, "why are you so sad"?
What is an open-ended question?
100
Patient says to nurse "Mi bak a hat mi an mi waan mi maarfine". Nurse asks, why is your back hot?
What is language barrier?
100
BONUS!!!
What is BONUS
100
Transports medication to and from pharmacy.
What is a pneumatic tube system?
200
A method used to document a telephone order.
What is SBARR?
200
Nurse restores confidence and removes fear in a patient scheduled for below the knee amputation.
What is reassuring?
200
A patient states "i don't want any Nova nursing students changing my dressing; they are only book smart and lack skills."
What is stereotyping?
200
BONUS!!!
What is BONUS
200
Patients use this to summon the immediate presence of a nurse
What is a call light?
300
A way to communicate inter-personally with the use of technology.
What is electronic communication?
300
Nurse sits and listen to an AIDS patient express his thoughts of dying.
What is silencing?
300
Islamic female patient scowled at the male nurse when he tried to console her by touching her arm.
What is culture barrier?
300
Nurse speaks loudly to a patient with hearing impairment
What is shouting?
300
Nurse uses this machine to send new medication orders to the pharmacy.
What is a fax machine?
400
A patient expresses his level of pain to the nurse by pointing to one of the faces on the Wong-Baker pain scale.
What is non-verbal communication?
400
Nurse asks the doctor "did you say administer 500 units of insulin if patient blood sugar is above 200"?
What is clarifying?
400
A patient is noncompliant and refusing treatment because he is furious about not getting his choice of pain medication
What is an anger barrier?
400
A doctor states to the patient " your myocardial infarction is a result of an atherosclerotic plaque that was dislodged from your circumflex artery."
What is jargon?
400
Use for instant verbal communication from a distance.
What is the telephone?
500
This is a conscious process in which participants involved use spoken words to send a message.
What is verbal communication?
500
Nurse states "i can understand why you are upset with getting the incorrect medication at the clinic"
What is supporting?
500
Female patient asks male nurse for a sanitary napkin; male nurse replies, "there are some napkins on your tray."
What is gender barrier?
500
Nurse open patient chart and observe...
What is ineligible handwriting?
500
Mobile device used by nurses to access, receive and document patient information.
What is a WOW?