Nonverbal communication
Conveying a message without words
What does good listening entail?
Good listening means to be both hearing and understanding effectively. "A person must do more than just hear what's being said".
What does it mean to speak responsibly?
Understanding that words are powerful and that you must take ownership of them and the consequences that follow them
Name two examples of "easy" converstaions.
Talking with a friend about a new show, greeting a teacher when you arrive to school
Give one example of nonverbal communication
Head nodding, pointing, making eye contact
Listening: Requires effort, intentional interpretation, voluntary
Hearing: Requires no effort, involuntary
You are able to get your viewpoint across in a respectful manner, people are more likely to listen and consider what you are saying if you are speaking responsibly and understanding the implications of your words.
Name two examples of "average" conversations.
Ordering food via telephone, calling to schedule a doctors appointment
Give one instance in which you can use nonverbal communication to let a teacher know that you are listening
Make eye contact, head nod
Name two ways to show good listening
Appropriate nonverbal communication (eye contact, head nod), summarizing what was said to you, asking appropriate follow up questions
Give one example of how speaking responsibly can help you in a job interview setting.
Making a good impression on others by communicating appropriately, can persuade people that you are the best candidate for the position by using your communication skills.
Name two examples of "difficult" conversations
Name three nonverbal cues that tell you that someone is upset
Frown (facial expression), tears, body language (hunched over, head down)
Give two examples of someone who is not being a good listener
What is diplomacy?
Choosing your words carefully to help convince someone of something.
Name two factors that makes conversations easier or more difficult.
The content/topics, the fear of reactions, the emotions associated with the message being sent.
Name three nonverbal cues that could indicate that someone is happy
Smiling (facial expression), laughing
Why is good listening important?
Makes people feel heard, valued and supported
Analyze the phrase, give an example
"It's not what you say, it's how you say it"
Why is it important to try to identify the difficulty of a conversation before engaging in it?
Can help you to be better prepared to communicate the message, and can help you prepare for an anticipated response.