Monkey Business
The proper response to a workplace mishap when it's your fault.
What is a private apology?
The scheduled times set aside by professors and TAs to meet with students who want to talk in person.
Name an aspect of good communication.
This one's a freebie.
Polite conversation about unimportant matters.
What is small talk?
The most important thing to do before participating in a public speaking event.
Mr. Whittier's favorite strategy for effective meetings.
What is meeting outside the office (classroom)?
The best time to email a professor when you're having an issue is...
What is ASAP?
The most effective channel for interpersonal communication.
Giving attention to a speaker's words without simultaneously formulating a response.
What is active listening?
The most oft-mentioned red flag regarding dinner dates.
What is treating the waitstaff poorly?
An interaction that involves a brief introduction, the delivery of several key points, and making a connection with someone.
What is an elevator pitch?
In letters or emails, a polite "Dear" or "Hello," followed by your professor's name or title.
What is a salutation?
Name the four types of interpersonal communication.
What is verbal, nonverbal, written, and listening?
The most popular messaging app in the world.
What is WhatsApp?
Give an example of a distracting mannerism.
What is... jiggling one's leg, pacing back and forth, wringing one's hands, gripping the lectern, licking one's lips, fidgeting with an object, etc.
A word or phrase that becomes popular for a period of time. Often derived from technical jargon that has lost its specific meaning through fashionable use. Works well on a resume.
A class mode where lectures are delivered through recordings only.
What is asynchronous?
Anything that interferes with accurate transmission or reception of a message.
What is noise?
An easy-to-remember system of questions that helps with building rapport and making small talk. It follows four main topics.
What is the F.O.R.D. method?
The deadliest miscommunication in commercial aviation. Hint: Pan Am Flight 1736
What is the Tenerife Airport Disaster?
Which motor company took a major hit to its reputation in 2016 due to a nearly one-year late decision to recall vehicles produced with flawed brake systems?
What is Toyota?
Adjective that describes people or things prone to overusing long words.
What is sesquipedalian?
The type of channel opposite face-to-face communication.
What are mediated channels?
Which professional athlete was rejected after proposing marriage to his girlfriend via snail mail?
What (the hell) is Roy Williams (doing)?
Which media company accidentally caused a bomb scare through their guerilla marketing campaign that involved placing suspicious-looking LED devices all over Boston?
What is Cartoon Network?