Elements that influence effective communication
Opinions or biases
Prejudices
Labeling
Includes the five senses and everything that does not involve the spoken or written word.
Non-verbal
Answering a phone call with "Hello, my name is____, how can I help you?" is an example of:
Allows for video conferencing and can also help determine people who need emergency assistance in rural parts of the world.
Tele-health or tele-medicine
Experiencing impatience, annoyance and even anger is called:
Frustrations
Sensory impairment
An honest and direct way to say what you feel and think
Assertive communication
A device that sends and receives printed pages or images as electronic signals over telephone lines.
Fax (Facsimile)
What healthcare systems have in place in case of "downtime" or system failure.
Contingency planning
The things that happen to us as we move through life.
Life Experiences
Verbally delivering information at too rapid of a pace for the patient to understand.
Communicating using the spoken word
Verbal
A worldwide computer network with information on many subjects
Internet
You do not need to worry about HIPAA when accessing an electronic health record, as it is considered "Secure'.
False
Name 3 examples of good listening skills
Show interest
Listen to understand
Hear the message
Don't interrupt
Pay attention
Positive attitude
May result from autism, brain injury, Parkinson's, Alzheimer's, or old age.
Cognitive Impairment
Communicating using the written word
Verbal
Name three things you should NOT do when emailing.
-Use identifying patient information
-Be informal
-Not include a subject
-Include emojis
-Use a personal unprofessional email address
-Include personal details
-Not verify the correct sender before pressing send
-Not check for spelling/grammar
Information that can be used to identify a patient:
PHI Personal Health Information
The four elements needed for communication to take place
Message
Sender
Receiver
Feedback
A set of words and phrases that are understood by a group of people, often within a specific community or profession, allowing them to communicate effectively with each other.
Common language
Acronym we use to Communicate and what each stands for
A Acknowledge
I Introduce
D Duration
E Explanation
T Thank you
A digital version of a patient's medical history that can be accessed by multiple healthcare providers
What is an EMR or EHR (Electronic Medical/Health Record)
You give the wrong Mary Smith a copy of her visit notes. This is an example of:
Unauthorized Disclosure/HIPAA Violation