Non-verbal Communication
What percentage of communication is nonverbal?
80%
What are the 3 key concepts of communication?
Sender: one who extends the message
Receiver: One who receives the message
Message: What is being sent (verbal or non verbal).
Nonverbal Communication consists of what?
Body Language, Facial Expressions, Tone of Voice
Why is verbal communication important?
Express your feelings, speak to others, talk in public, influence people
When Verbally Communicating, what is one thing that can impact how our message is perceived?
Tone
Identify which style of communication is used in the following statement, "I think you are much too sensitive".
Aggressive, minimizing the feelings of the other person.
Is non-verbal and verbal communication the same?
No
A group member makes a joke about something you did but you don't think it's funny. How do you respond assertively?
Tell them with your mouth you don't think its funny.
What are some ways to improve communication?
Be clear and concise Prepare ahead of time, Be mindful of non-verbal communication, Watch your tone, Practice active listening, and Build your emotional intelligence
When asking for change it is important to ask for what?
Ask for a behavioral change not an attitude change, Ask for one change at a time, Ask for something that can be done now