Verbal
Name two components of verbal communication.
What is words, tone, pacing, volume, and articulation.
Name two examples of non-verbal communication.
What is Facial expressions, Gestures, Body language/posture, Eye gaze, Haptics/touch, Appearance and Artifacts
what is competing, collaborating, compromise, avoiding, accommodating
What is active listening?
What is really paying attention to what someone is saying.
What is effective communication?
What is effective communication occurs when the message being sent is received and understood clearly by the recipient.
What is the definition of verbal communication?
What is Its the use of words to convey messages.
What is the definition of non-verbal communication?
What is the act of conveying information without using words, often through facial expressions, gestures, body posture, eye contact, and tone of voice, essentially communicating meaning through physical cues rather than spoken language.
Who can you control during a conflict
What is yourself
What do deep breathes help you do?
What is remain calm.
Why is body language important?
What is body language plays a crucial role in communication because it conveys emotions, attitudes, and reactions.
Name two barriers in verbal communication.
What is language barriers, emotional barriers, cultural differences and distractions
What does smiling show?
What is a happy and welcoming appearance.
What is the acronym to handle a conflict
What is CALM (clarify the issue, address the problem, listen to the other side, manage way to resolution)
Name two issues with digital communication.
What is emoji and text can be misinterpreted and tone and body language can be harder to convey.
Why is non-verbal communication sometimes more powerful than verbal communication?
What is non-verbal cues often express emotions and intentions that words cannot fully capture. A person's posture, facial expressions, and tone of voice can sometimes communicate more meaning than the words themselves, especially in emotional situations.
Name three types of verbal communication.
What is intrapersonal, interpersonal, small group, public speaking, formal and informal communication.
Why is appearance important?
What is the colors of our clothes can cause different moods, make an impression on others and cause others to judge us.
What is avoiding.
What do small acts of kindness often do?
What is make a big difference.
What role does empathy play in communication?
What is empathy allows you to understand and share the feelings of others, helping to create a supportive and collaborative communication environment. It builds trust, strengthens relationships, and ensures that your responses are thoughtful and considerate.
How do you master verbal communication?
What is clear articulation, active listening, and the ability to adjust your message according to your audience.
What culture often avoids eye contact.
What is the Japanese culture.
What are the two ways conflict can occur.
What does strong communication do to relationships?
How can one handle communication in high-stress situations?
What is in high-stress situations, it’s important to remain calm, take deep breaths, and listen carefully before responding. Avoiding reactive or impulsive responses, asking clarifying questions, and staying focused on the issue can help manage communication more effectively.