Types of Communication
Verbal communication refers to:
a) what is being said
b) how things are being said
c) how someone positions their body when they speak
d) both a and b
a) what is being said
True or False: Aggressive and Passive Aggressive communication styles are negative and wrong.
False.
At first, some styles may sound negative or inappropriate, but each communication style has its own unique pros and cons!
What is one cause of miscommunication/misunderstanding in the workplace?
differences in communication style, distracting/busy environments, failure to make sure the listener understands
The language we use reflect our _____ towards those we serve.
attitudes!
Which of the following is not an example of paraverbal communication?
a) speed of what is being said
b) how the speaker is standing
c) volume of speech
d) tone of voice
b) how the speaker is standing
this is considered non-verbal (body language)
Which communication style values expressing their opinion over being seen as 'popular'?
a) aggressive
b) passive
c) passive-aggressive
a) aggressive
Which of the following is not an outcome of unclear instructions or feedback?
a) compliance issues
b) incomplete or incorrect work
c) improved safety
d) unmet expectations
c) improved safety
safety may be decreased by unclear instructions or feedback
What is a better way to say "Suffering from"
e.g., she is suffering from depression
In Recovery for/Experiencing
Which of the following is not an example of non-verbal communication?
a) eye contact
b) nodding
c) gestures
d) loudness
d) loudness
This is paraverbal (the way in which words are said)
What is one example of a benefit of the passive-aggressive communication style?
maintaining pleasant relationships, expressing frustrations indirectly, attract empathy/support
'passive-aggressive'-style communicators are diplomatic and consider how what they say makes others feel
Make the following statement into an I-statement with constructive feedback:
"What you said to me just now was very rude!"
"I think we should consider a kinder way to phrase this"
(remember: there's no one 'right' answer!)
Is the following a good or a bad example of person-first language?
"John is a diabetic, and he is managing his diabetes well"
This is not a good example of person-first language
this is tricky: "he is managing his diabetes well" is recovery-oriented
but
John should be referred to as "a person with diabetes", not a "diabetic"