Elements of the Communication Process
What is the definition of communication?
The process of exchanging information between two or more people
What are the 3 professional nursing relationships?
1) Interprofessional collaborative practice relationships
2) Nurse-patient helping relationships
3) Nurse-family relationships
What is verbal communication?
The use of spoken or written words
Nurses have the right to autonomy. What does this mean?
To be self-directed and independent in accomplishing goals and advocating for others
What is the meaning of cultural imposition?
The use of one's own values as a guide to understanding others behaviors
What is the role of the sender?
To encode and deliver the message
Describe a characteristic of the Helping Relationship *bonus points if you can name all 3*
1) non-judgmental acceptance of the client
2) goal directed and timed
3) client confidentiality
What does "intonation" mean?
The sound or tone of your voice
Provide an example of how to be courteous to your clients and other team members in your nursing practice
Knocking before entering
Introduce yourself
State the purpose of the interaction
Apologize when necessary
Polite
Human beings communicate social needs. Describe what this means
The need for inclusion, having a sense of belonging.
What are the four phases of the helping relationship?
1) preorientation phase
2) orientation phase
3) working phase
4) termination phase
How can you show respect and the willingness to listen to someone during a conversation?
By maintaining eye contact
Name the 3 ways in which professionalism is communicated
1) appearance
2) demeanour
3) behavior
What is the process of cultural humility?
a process that requires persons to acknowledge their own biases when engaging with others, which provides a place to begin an open and honest relationship
Provide examples of practical needs
The need for food, shelter, and communicating the presence of danger helps communicate the need for safety
What are the two methods of data collection?
Subjective and objective
Which part of your body is the most expressive?
The face
What is the benefit of utilizing assertiveness?
It allows individuals to act on their own best interests without denying the rights of other people
What are the two barriers to cultural communication?
Ethnocentrism and cultural imposition
What are channels of communication? Give examples!
The means of conveying and receiving the message
What is empathy?
The ability to put oneself in another's reality
What is the meaning of brevity?
Expressing your ideas simply and directly
List the five elements of professional communication
1) Courtesy
2) Use of names
3) Trustworthiness
4) Autonomy & responsibilty
5) Assertiveness
What is the definition of culture?
shared patterns of learned values/behaviors that distinguish the members of one group from another