Communication
This type of communication flows from employees to managers.
What is upward communication?
This type of power is based on formal authority within an organization.
What is legitimate power?
During a team meeting, Sofia avoids a heated conversation by changing the subject and refusing to engage. What conflict style is she using?
What is avoiding?
This is the system of shared meaning that distinguishes one organization from another.
What is organizational culture?
A senior employee who sponsors and supports a less-experienced employee.
What is a mentor?
The use of gestures, facial expressions, and posture is called this.
What is nonverbal communication (or kinesics)?
This personal power comes from a person's expertise or specialized knowledge.
What is expert power?
Conflict that enhances group performance and encourages healthy debate is known as this.
What is functional conflict?
This stage of socialization is when employees realize the difference between expectations and reality.
Encounter
A leadership theory that states that followers make attributions of heroic or extraordinary leadership abilities when they observe certain behaviours
What is charismatic leadership theory?
Germany is an example of this type of culture that relies heavily on words to convey meaning.
What is a low-context culture?
Giving employees the authority to make decisions is known as this.
What is empowerment?
According to the dual concern theory, this style is high in assertiveness and low in cooperativeness.
What is competing?
Despite poor results, Lucas continues to invest in a failing software project because he’s already spent so much time and money on it. What bias is influencing his decision?
What is escalation of commitment?
Leadership studies at the University of Michigan’s Survey Research Center identified these two behavioural types.
What are employee-oriented leaders and production-oriented leaders?
Jared always focuses on logic, steps, and details when communicating. He becomes uncomfortable when conversations become emotional or unstructured. What type of communicator is Jared?
What is a functional communicator?
Emily uses her status as a team lead to give bonuses to employees who go above and beyond. What type of power is she using?
What is reward power?
This third-party role can impose a binding decision.
What is an arbitrator?
Priya hires a new team member based solely on their impressive first impression, overlooking several red flags in their references. What bias is this?
What is anchoring bias?
Theo’s team is very new and unsure how to do their tasks. He provides specific instructions and close supervision to guide them. What leadership style is he using?
What is directive leadership?
When a message is distorted to make it sound more favourable to the receiver, it is known as this.
What is filtering?
Jordan is widely respected by coworkers because of his deep expertise in data analysis. Even though he’s not a manager, others go to him for advice. What kind of power does he have?
What is expert power?
The three types of conflict models discussed during lecture.
What are harmony, regulative, and confrontational?
After a successful product launch, Zara says, “I knew it was going to be a hit all along,” even though she had expressed doubts before. What bias is she displaying?
What is hindsight bias?
If the organization you work for is seeking a leader who will set challenging goals and seek improvements in performance, according to path-goal theory, it is looking for a person who demonstrates ________ leadership behaviour.
What is achievement-oriented leadership?