Elements of a Message
Sender
The person who creates and sends the original message
Subjective
based on attitudes beliefs or opinions
Team
a group of people who work, play, or do something together
Chain of Command
organization of employees in which each person reports to superior
Etiquette
acceptable conduct
Feedback
return of information to the sender by the receiver
Objective
information based on evidence or facts
Communication
Includes written or spoken words, signals or other methods of exchanging a message
As a CNA, you would report to:
Interpersonal
j
Audience
one or more persons who receive information
Prejudice
Negative feelings about a person because they belong to a specific cultural or racial group
Language
System of words and expressions shared by people
When should the worker be documenting cares being performed?
Documentation should be provided as soon as possible after performing tasks.
intrapersonal
j
Barrier
An obstacle that gets in the way of effective communication
Assertive
express ones conflict while respecting the rights and opinion of others
Verbal Communication
any message we send using words
What should you AVOID when identifying a problem?
Describing solutions; focus on the problem
Abbreviation ER:
Extra Reinforcement
Body Language
use of body and facial positions and movements to send a message
Interpersonal skills
ability to communicate with and deal effectively with people
How should you communicate with a hard of hearing patient?
Standing in a position where the patient can read your lips and see you.
Abbreviation for Blood Pressure:
BP