Communication Basics
What are the two main types of communication?
(Answer: Verbal and Nonverbal)
What does it mean to "listen to understand, not respond"?
Focus on understanding the message before replying
What is body language?
(Answer: The way we use our bodies to communicate)
What does collaboration mean?
(Answer: Working together toward a common goal)
What is conflict?
(Answer: A disagreement or clash between people)
What does “active listening” mean?
(Answer: Fully focusing, understanding, and responding thoughtfully)
True or False: Good leaders talk more than they listen.
(Answer: False)
Name one positive body language cue.
(Answer: Smiling, nodding, eye contact, etc.)
Why is it important to include everyone’s voice in a team?
(Answer: It builds trust, respect, and better decisions)
What’s the first step in resolving a conflict?
(Answer: Understanding both sides or identifying the problem)
Name one barrier to effective communication.
(Answer: Examples include distractions, assumptions, language differences, etc.)
What is paraphrasing in listening?
(Answer: Repeating what someone said in your own words to show understanding)
What does crossing your arms often signal?
(Answer: Defensiveness or being closed off)
What’s one way to make sure everyone is heard in a group?
(Answer: Use a talking stick, set time for each speaker, ask quiet members)
What does “I” statement mean in conflict resolution?
(Answer: A way to express feelings without blaming, e.g., “I feel...”)
What is the “sender” and “receiver” in communication?
(Answer: Sender gives the message; receiver interprets it)
Give one example of poor listening behavior.
(Answer: Interrupting, looking at phone, daydreaming, etc.)
Name 3 types of nonverbal communication.
(Answer: Facial expressions, posture, tone of voice, etc.)
What is a communication strategy leaders use in group meetings?
(Answer: Setting ground rules, summarizing ideas, assigning roles, etc.)
Name a peaceful way to handle disagreement.
(Answer: Listen calmly, compromise, mediation, etc.)
What are the 3 parts of the communication process model?
(Answer: Sender, Message, Receiver)
Why is eye contact important in listening?
(Answer: Shows engagement and respect to the speaker)
Why is tone of voice important in leadership communication?
(Answer: It affects how your message is received and interpreted)
What does “empathy” mean in team leadership?
(Answer: Understanding and sharing the feelings of others)
What’s the goal of conflict resolution in leadership?
(Answer: Solve problems respectfully and maintain relationships)