COMMUNICATION

BASIC COM SPOs

100

What are the key components of the communication process?

Sender Message Receiver and Feedback

200

What does OPATA define as the perceptiveness and skill in dealing with emotions and interpersonal relationships; the capacity to be aware of, manage, and express one's emotions, and to handle a variety of interpersonal situations in an intelligent, judicious, and empathetic manner?

Emotional Intelligence

300

What are the TWO categories for indicators of escalation?

Verbal and NON-Verbal

400

What are some effective strategies for speaking to those in crisis?

Utilize active empathy techniques

Manage aggression through acknowledgment and redirection

Use tactical approaches to protect officers and civilians

Components of Emotional Intelligence

100

name one component of EI characterized by being able to recognize your own thoughts feelings behaviors and biases

 self-awareness

200

name one component of EI characterized by being able to regulate your own emotions thoughts feelings and behaviors

self-management

300

name one component of EI characterized by having the ability to understand and respond appropriately to others' thoughts and feelings

social awareness

400

name one component of EI characterized by the ability to maintain connections with others

relationship management

Empathy And Sympathy

100

OPATA defines this as the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another without judgement

 Empathy

200

OPATA defines this as largely used to convey commiseration, pity, or feelings of sorrow for someone else who is experiencing misfortune

 Sympathy

300

What is the term for when officers can become numb to the suffering of others as a coping mechanism?

compassion fatigue

400

Empathy seeks to walk in someone’s shoes, while sympathy observes from the ___?

Outside

Four Major Classifications of Barriers to Effective Interpersonal Communication

100

Which barrier when Anger is not properly controlled can interfere with behavior?

 Emotional Barriers

200

Which barrier deals with excessive noise and background noise?

 physical barrier

300

Which barrier is the language barrier?

 Cultural Barriers

400

Which Barrier deals with social media?

Technological Barriers