Starting Conversations
Listening & Understanding
Building Relationships
Respect & Empathy
Problem-Solving Together
100

Saying this simple word is often the first step in connecting with someone.

What is “hello”?

100

Nodding while someone speaks shows this.

What is paying attention?

100

Saying “thank you” is an example of this.

What is gratitude?

100

Saying “please” and “thank you” shows this.

What is respect?

100

Talking calmly about a disagreement is called this.

What is conflict resolution?

200

Asking someone how their day is shows this skill.

What is showing interest? 


200

Repeating back what you heard in your own words is called this.


What is paraphrasing?

200

Doing what you say you’ll do builds this.

What is reliability?

200

Understanding that others may see things differently is called this.

What is perspective-taking?

200

Thinking of more than one solution is called this.

What is brainstorming?

300

Sharing a little about yourself helps others do this.

What is open up?

300

Listening without interrupting shows this quality.

What is respect?

300

Supporting someone when they’re struggling shows this.

What is caring?

300

Treating others the way you want to be treated is known as this.

What is the golden rule?

300

Working with others to reach a shared goal is called this.

What is cooperation?

400

Smiling when you greet someone helps create this feeling.

What is warmth or friendliness?

400

Trying to understand how someone feels is called this.

What is empathy?

400

Sharing both talking and listening equally is called this.

What is balance?

400

Respecting personal space shows this skill.

What is boundaries?

400

Finding a middle ground in a disagreement is called this.

What is compromise?

500

Starting with small talk is often called this.

What is breaking the ice?

500

Good listening helps build this between people.

What is trust?

500

Strong relationships are built on this foundation.

What is communication?

500

Empathy means trying to do this with another person’s feelings.

What is put yourself in their shoes?

500

Solving problems together helps strengthen this.

What are relationships?