Real-Life Scenarios
Someone interrupts you while talking. What should you do?
Politely ask to finish speaking
Crossed arms and no eye contact might mean this.
upset or closed off
This means hearing someone and paying attention.
listening
Using “I feel…” instead of blaming is called this.
an I-statement
Walking away to calm down is called this.
taking a break or cooling
A friend looks upset but says “I’m fine.” What could you do?
Ask if they want to talk / show concern
Smiling and nodding usually means this.
listening or agreeing
Repeating what someone said in your own words is called this.
reflecting or paraphrasing
Talking calmly instead of yelling is this type of communication.
healthy or respectful communication
Taking deep breaths when upset helps you do this.
calm down
You feel angry during a conversation. What’s a healthy response?
Take a break / use I-statements
Looking at your phone while someone talks shows this.
not listening or distracted
Interrupting someone is an example of this (good or bad listening?).
bad listening
Being honest but kind is called this.
assertive communication
Listening to the other person’s side shows this.
respect or understanding
Someone is on their phone while you talk. What could you say?
Ask for attention respectfully
Standing too close to someone might make them feel this.
uncomfortable
Looking at someone and nodding while they talk shows this.
active listening
Saying nothing when you’re upset is this communication style.
passive communication
Blaming someone else for everything shows this behavior.
unhealthy communication
You and a friend disagree. What is the best way to handle it?
Talk calmly, listen, compromise
Eye contact can show this positive skill.
confidence or respect
Asking questions to understand better shows this skill.
good communication or active listening
Yelling or blaming others is this style.
aggressive communication
Working together to solve a problem is called this.
compromise