Non-Verbal
Which of these is an example of nonverbal communication?
A. Waving hello
B. Writing a long email
C. Singing loudly
D. Solving a math problem out loud
Waving hello
What is the best way to start a professional email?
A. “Yo, what’s up?”
B. “Heyyyy bestie!”
C. No greeting at all
D. A polite greeting like “Hello” or “Good morning”
D. A polite greeting like “Hello” or “Good morning”
What is the main purpose of formal communication in the workplace?
A. To gossip about coworkers
B. To send memes to the team
D. To confuse people with big words
C. To share official information clearly and professionally
To share official information clearly and professionally
What is one of the most important parts of good personal communication?
A. Interrupting often so you can talk more
B. Talking louder than everyone else
C. Checking your phone while someone is speaking
D. Listening carefully to understand the other person
D. Listening carefully to understand the other person
What is the main purpose of using email in digital communication?
A. Sending secret codes to aliens
B. Sharing memes only
C. Sending messages and information quickly and professionally
D. Avoiding talking to people forever
C. Sending messages and information quickly and professionally
What does maintaining eye contact usually signal in a conversation?
A. You’re trying to hypnotize them
B. Confidence and attention
C. You forgot to blink
D. You’re counting their eyelashes
Confidence and attention
What should you do if you’re running late to a meeting?
A. Ignore it and hope no one notices
B. Blame your alarm clock
C. Show up late without saying anything
D. Notify your team as soon as possible
D. Notify your team as soon as possible
Which of the following is an example of formal communication?
A. A handwritten note passed during a meeting
B. A group chat full of emojis
C. A company‑wide announcement email
D. A joke told in the break room
C. A company‑wide announcement email
What is a good way to show someone you care during a conversation?
A. Make eye contact and respond thoughtfully
B. Walk away while they’re talking
C. Give short, one‑word answers
D. Roll your eyes
A. Make eye contact and respond thoughtfully
What is good online etiquette when messaging someone?
A. Typing in ALL CAPS to show excitement
B. Sending 20 messages in a row if they don’t reply instantly
C. Being clear, polite, and respectful
D. Using confusing abbreviations no one understands
C. Being clear, polite, and respectful
What does it typically mean when someone taps their foot repeatedly during a conversation?
A. They’re practicing for a tap‑dance audition
B. They’re impatient or anxious
C. They’re sending secret Morse code
D. They’re trying to keep rhythm with background music
They’re impatient or anxious
What is the most effective way to give feedback to a coworker?
A. Criticize them in front of others
B. Send an angry message
C. Avoid the issue completely
D. Share feedback privately and respectfully
D. Share feedback privately and respectfully
What is the best tone to use when writing a formal report?
A. Clear, objective, and professional
B. Emotional and dramatic
C. Sarcastic and humorous
D. Slang‑filled and casual
A. Clear, objective, and professional
What should you do if a friend says something that hurts your feelings?
A. Pretend nothing happened
B. Send a dramatic text later
C. Tell everyone except the friend
D. Calmly explain how it made you feel
D. Calmly explain how it made you feel
What should you do before joining a video meeting?
A. Turn your camera to face the ceiling
B. Leave your microphone unmuted at all times
C. Test your audio and camera settings
D. Join from the loudest room you can find
C. Test your audio and camera settings
What is “proxemics” in nonverbal communication?
A. The study of how people use personal space
B. A type of dramatic hand gesture
C. A technique for reading facial micro‑expressions
D. A method for improving public speaking volume
The study of how people use personal space
What should you do when receiving instructions for a task you’ve never done before?
A. Pretend you know how to do it
B. Guess and hope it works out
C. Wait until someone else does it
D. Ask clarifying questions to fully understand the task
D. Ask clarifying questions to fully understand the task
Why is documentation important in formal communication?
A. It gives you more papers to decorate your desk
B.It provides a written record that can be referenced later
C. It helps you win arguments
D. It makes everything look more complicated
B.It provides a written record that can be referenced later
What is the best way to handle a disagreement in a personal relationship?
A. Yell until they agree
B. Bring up every mistake they’ve ever made
C. Stay respectful, listen, and work toward understanding
D. Ignore them for days
C. Stay respectful, listen, and work toward understanding
Why is tone harder to understand in digital communication like texting or email?
A. Phones remove all emotions
B. The internet blocks friendly messages
C. There are no vocal cues or facial expressions to help interpret meaning
D. Emojis are illegal in formal messages
There are no vocal cues or facial expressions to help interpret meaning
What is the term for tiny, rapid facial movements that reveal true emotions before someone can hide them?
A. Emotion glitches
B. Microexpressions
C. Face flickers
D. Subtle smirks
Microexpressions
What is the most professional way to handle a misunderstanding with your supervisor?
A. Complain to coworkers
B. Send a passive‑aggressive message
C. Ignore the issue and hope it disappears
D. Schedule a calm, private conversation to clear things up
D. Schedule a calm, private conversation to clear things up
What is the most effective way to address a high‑level executive in a formal written message?
A. “Hey dude, quick question”
B. Use a respectful salutation such as “Dear Ms. Johnson” or “Dear Mr. Lee”
C. No greeting, just start typing
D. “Yo, check this out”
B. Use a respectful salutation such as “Dear Ms. Johnson” or “Dear Mr. Lee”
What is emotional intelligence in personal communication?
A. Understanding your own emotions and responding to others with empathy
B. Controlling other people’s emotions
C. Hiding your feelings so no one knows them
D. Knowing how to win every argument
A. Understanding your own emotions and responding to others with empathy
What is the most important step in protecting your privacy during digital communication?
A. Using strong passwords and being careful with what you share online
B. Posting personal details on public profiles
C. Clicking every link you receive
D. Sharing your passwords with friends so they can help
Using strong passwords and being careful with what you share online