Active Listening
What should you do while someone else is talking?
Listen
Communicating with body movements and actions instead of words?
Body language.
Which is better for a quick question: Email or talking face-to-face?
Face-to-face (or a quick conversation).
What is the most important part of communication?
Listening
This type of communication uses words.
Verbal
Is it polite to interrupt someone while they're speaking?
No
Sharing or exchanging information, ideas, thoughts, or feelings with others.
Communication
Before sending an email, what should you do?
Read it again (proofread)
Looking at the person who is talking is a sign of what?
Respect
If you're going to be absent from work, who should you contact?
Your supervisor.
What should you do if you don't understand what someone said?
Ask them to repeat or explain.
Using speech, words and sounds to express thoughts and feelings and ideas.
Verbal Communication
How many minutes should you arrive before the interview?
15 minutes.
If you don't understand instructions, what is the best thing to do?
Ask questions or ask for clarification.
What's a good way to show that you're listening during a conversation?
Making eye-contact.
Name one way to show you're listening.
Eye contact, nodding, asking questions, or not interrupting.
What is usually the first question asked in an interview?
Tell me about yourself.
What's the most important rule for communication?
Stop talking and start listening.
What's the best way an employee should notify their supervisor that they'll be late for work?
A phone call.
What type of communication happens when people don't listen carefully?
Miscommunication.
What are your ears for during a conversation?
Listening.
What should you do before applying for a job?
Clean up your social media accounts.
Make sure your voicemail and email address is professional.
How we communicate is not just about our words. It is also about what?
Our voice, our actions, behavior and body language.
What type of communication happens through email, text, or written notes.
Non-verbal communication.
Give three qualities of effective communication.
Listening without interrupting, making eye contact, giving clear instructions, saying thank you.