Types of Communication
What are the three types of communication?
Passive, Aggressive, Assertive
What are some ways that you can show that you're listening?
Turning off the TV, putting down your phone, orienting your body towards the speaker, giving good eye contact, encouraging sharing. Etc
Use Reflection: I get so angry when you spend so much money without telling me, we are trying to save for our vacation.
We told each other that we would save money so I understand how frustrating it is when I spend money and it seems like I don't care
What does the T stand for in STOP
Take a Step Back
Who's favorite fall activity is traveling outside of Texas
Blanca
Aggressive Communication
Give an example of an open ended question with the following: I went to the movies last night.
These types of questions encourage elaboration rather than yes or no responses. These types of questions show the speaker you are listening and want to learn more.
What did you like about the movie?
What were your thoughts on the movie?
What did you think of the ending?
Can you tell me more about the movie you watched?
______ is important when using reflection.
Tone of voice
What is the first step in the problem solving process?
Identify the problem
Who's favorite fall activity is baking cookies and pies?
What type of communication style is characterized by
listening without interrupting, clearly stating your own wants and needs, good eye contact, and a willingness to compromise?
Assertive Communication
What does it mean to listen with an open mind?
Understand the speaker's point of view, even
when you don't agree. Avoid forming opinions and
making judgements until you fully understand their perspective. (collect data)
What are some examples of phrasing you can say in your reflection
I hear that you're saying
It sounds like you feel
You're telling me that
What is the purpose of evaluating pros and cons of possible solutions?
To see which solution works best for the problem.
Who's favorite fall activity is going for a nature walk?
Marla
Hallie has plans to have lunch with her friend Ashley. Ashely is running 20 minutes late for their reservation. Ashely contacts Hallie and tells her that she forgot but they could just meet tomorrow instead. This is a big inconvenience to Hallie, however, she responds ""It's okay, I don't mind (even though she does mind)" what type of communication style is this? *Bonus for adding on*
How can she make it assertive?
Today was my only day to have lunch with you. I'm free later tonight to have dinner or we can reschedule to next week, but I am unavailable tomorrow.
What are characteristics of an active listener?
Encourage Sharing
Strive to understand the speaker
Use reflection:
Speaker: I've been having a hard time at work. There is so much to do and I can't keep up. My boss is frustrated that everything isn't done, but I can't help it."
It sounds like you're doing your best to keep up, but you're overwhelmed with all the work. That sounds so stressful, I can't imagine the anxiety you must be feeling.
What Does STOP stand for?
S-STOP
T-Take a step back
O-Observe
P-Proceed Mindfully
Who's favorite fall activity is ghost tours with best friends?
Val
Aggressive
Assertive: With a calm tone, "I don't like it when you interrupt me or speak to me in that way, I would like it if you please stop."
John is telling his friend May about his bad day at work. Respond as an active listener in front of the group using your active listening skills
Putting away distractions
Using nonverbal and verbal communication
Asking questions
Use reflections
Use Reflection: I've been worried when you don't answer your phone. I always think something might have happened to you
It sounds like you get nervous when you haven't heard from me all day
What are 2 of the criteria for addiction?
using larger amounts or for longer than intended
persistent desire or unsuccessful efforts to cut down
spending a great deal of time obtaining, using, or recovering from use
cravings
failure to fulfill major role obligations
continued use despite social or interpersonal issues
giving up activities once enjoyed because of substance use
use in physical hazardous situations
continued use despite physical and psychological issues
tolerance
withdrawal
Who's favorite fall activity is going to the pumpkin patch
Rene