Pharmaceutical Communication
What does GMP stand for?
Good Manufacturing Practice
Which animal represents blaming and criticizing
The jackal
Which communication style avoids expressing needs?
Passive communication
What type of questions encourages open dialogue?
Open questions
What should an apology email begin with?
A greeting
What is the main purpose of GMP?
To ensure quality standards in pharmaceutical production
Which animal represents respectful communication?
The giraffe
Which style expresses needs at the expense of others?
Aggressive communication
Which pronoun is commonly used in I-statements?
"I"
Should you make excuses when apologizing?
No, you should take responsibility without making excuses
Name one risk of poor communication
Misunderstandings, misinformation, or conflicts
Who developed Nonviolent Communication (NVC)?
Marshall B. Rosenberg
Which style uses sarcasm and indirect communication?
Passive-aggressive communication
Name one body language cue that shows interest.
Eye contact, nodding, or smiling
What should an apology email include to prevent future mistakes?
A plan or solution to prevent the mistake from happening again
Why is quality important in pharmaceutical production?
Because medicines must be safe and meet high quality standards / patient safety
How many steps are there in the NVC method?
Which style respects both parties' needs?
Assertive communication
What should you focus on instead of blaming a colleague?
The problem and how to solve it
What cleaning process was being performed on the fermentation tank?
CIP (Cleaning in Place)
What should employees do when they make a mistake?
Admit the mistake and take responsibility
What is the first step of NVC?
Observation
How many basic communication styles are described in the text?
4
What should you do instead of interrupting someone?
Listen actively and ask questions
What was accidentally left inside the fermentation tank?
A scaffold