Communication Basics
What is communication, and why is it important?
Communication is how we connect with others and build relationships.
What roadblock involves making a decision about a person before knowing all the details?
Judging.
What communication skill involves paying attention to what another person is saying?
Listening.
True or False: Conflict is always bad.
False.
Which communication style expresses feelings at the expense of others?
Aggressive communication.
True or False: Good communication is always easy.
False. Good communication can be hard.
What roadblock occurs when you give answers to someone's problems when they didn't ask?
Problem Solving.
What should you do after trying to understand what a person is saying?
Say it back or reflect what you heard.
What should you do before blurting out your feelings during a conflict?
Calm down.
Which communication style often fails to express feelings or does so apologetically?
Passive communciation
What skill helps people connect and build healthy relationships?
Communication.
What roadblock involves brushing off a person's concerns?
Avoiding or Minimizing Concerns.
When someone shares a problem, what should you do before giving advice?
Ask if they want feedback.
What is one physical technique that can help reduce conflict?
Breathe deeply.
Which communication style expresses your thoughts clearly while respecting others?
Assertive communication.
What skill involves paying attention, following a person's ideas, and reflecting what you hear?
Listening.
"I told you so" is an example of which communication roadblock?
Judging.
What should you ask someone who is sharing concerns instead of changing the subject?
"Is there anything else bothering you?"
What should you think about before speaking during a conflict?
How your words will affect the other person.
Which communication style would say, "Don't worry about me, I'm fine"?
Passive communication.
True or False: Communication only matters when there is a conflict.
False. Communication is important for connecting with others and building relationships every day.
Which roadblock can make a person feel their thoughts and feelings do not matter?
Avoiding or Minimizing Concerns.
What three actions are part of good listening?
Pay attention, follow the person's train of ideas, and reflect what you hear.
If a conflict is getting out of control, what might be the best thing to do?
Stop the argument and walk away.
What skill helps you calmly tell someone what they've done to upset you while respecting both sides?
Assertion or assertive communication.