Empathy
Empathy in communication involves understanding and sharing these with others.
What are Feelings & Emotions
Management of our interactions stems from these that has developed over the years.
What are Habits / Patterns / Styles
Focusing on this rather than aiming to "resolve"
What is Collaboration / Growth
The ability to manage both your own emotions and understand the emotions of people around you.
What is Emotional Intelligence or EQ
This step involves actively listening and reflecting back what you heard to show understanding.
What is Active Listening
Without this, communication is one-way.
What is Feedback
Are designed to encourage deeper thinking and gather more detailed information, aiding in this aspect of communication.
What are Probing Questions
This formula combines understanding someone's emotional state and acknowledging these objective details
What is the Empathy Formula
The empathy formula includes identifying and addressing these two types of needs.
What are Personal & Practical Needs
These barriers often stem from this, which can distort the message.
What is Stress / Emotion
Conflicts can occur when individuals misinterpret these signals.
What is Non-Verbal
A buisnesses stregnth
What is its People
Empathy requires recognizing this, which can vary widely among individuals
What are Different Perspectives/Opinions
This 'C' ensures your message is respectful and considerate of the recipient's feelings and viewpoints.
What is Courteous
Is essential in conflict resolution as it fosters openness and collaboration, leading to this outcome in workplace dynamics.
What is Trust / Respect
Is the glue that helps you deepen connections to others that results in improved teamwork and problem solving
What is Effective Communication
Demonstrating empathy can help to navigate and resolve this.
What is Conflict
These preconceived notions can act as barriers, preventing open communication.
What are Biases / Streoptypes
An option where those involved in the conflict work together to discover a solution—a collaborative solution.
What is Win-Win Approach
Being flexible in how we communicate with others involves this important aspect of interpersonal interaction.
What is adjusting our Approach / Communication Style