Lets start easy!
What is the best approach for an MA when speaking with an upset patient?
MA must be patient, use active listening skills, and work with patients throughout communication.
Communication that occurs through expressive behaviors & language rather that oral or written words.
Non verbal communication
Sending & receiving information, thoughts, or feelings through verbal words, written words, or body language.
Communication
Information relayed to the message sender regarding the message was received and interpreted.
Feedback
What is the order for the cycle of Effective Communication?
Communicate- Receiver- Feedback- Sender
What are 4 things you must have in a Letter?
Heading, opening, body, closing
Engaging with the sender regarding the message and the intended interpretation.
Active listening
Uses pictures and prefers seeing information in writing.
Visual communication
Skills of listening when comprehending the message
Auditory communication.
( Are you feeling better today?) (open or close-ended question?)
Close-ended question
What considerations ensure effective communication when speaking with a patient?
Consider the patient's ability to comprehend the information. show empathy and be encouraging to patient.
Tends to focus on hands-on learning
Kinesthetic communication
How can you tell the sender is vested when they are actively listening.
Body language and signals.
Being respectful by using proper tone and manners when conveying information
Telephone ettiquette.
What are at least 4 Forms of Nonverbal Communication?
Eye contact, Facial expressions, posture, Personal space
what are the 4 letter styles?
Full block format, modified block format, modified block format with indented paragraphs, simplified format.
What are the 3 types of communication a patient may choose from
Visual, auditory, and kinesthetic communication.
3 characteristics of active listening.
Nonjudgmental, positive body language, allowing time to digest intended message.
Interaction between a patient and Medical Professional focused on improving the physical and emotional well- being of patient.
Therapeutic communication.
What is the 4 Psychosocial Health?
Mental, spiritual, social, emotional health
What are the 4 communication styles?
Assertive, Passive, Aggressive, manipulative.
Style that uses a quiet, soft voice and may display hesitancy.
Passive
Ideal communication style in healthcare with firm and direct style of communication, also includes proper eye contact & body language with respectful volume of voice.
Assertive
Style is abrasive in words & body language allows for minimal personal space & use loud and fast gestures.
Aggressive
What are the five Ps of Telephone Etiquette?
Polite, Prepared, To the point, Perceptive, cooperative