Communication Barriers
A physical barrier to communication is...
Physical barriers too large a distance - yelling across the hall, communicating from a different location
Active listening is about
The process of helping someone say exactly what he or she means by fully listening to what is being said, controlling your emotions, and withholding premature evaluations or interpretations.
What is the communication?
Communication Definition – the process of sending and receiving symbols with meanings attached
Culture is
Culture- The shared set of beliefs, values, and patterns of behavior common to a group of people
Describe power distance
Power distance – the degree to which a society accepts or rejects the unequal distribution of power among people in organizations and the institutions of society
A perceptual barrier to communication is
Is that we all see the world differently
Constructive feedback is about
The process of telling someone else how you feel about something that person said or did
Everything in the middle that interferes with communication is considered
Noise (a barrier)
Culture shock
•Confusion and discomfort a person experiences in an unfamiliar cultur
Describe uncertainty avoidance
Uncertainty avoidance – the degree to which a society is uncomfortable with risk, change, and situational uncertainty vs. having tolerance for them
Cultural barriers to communication are about
Cultural barriers group behaviors are different depending on culture - thoughts and opinions are different
Using the appropriate channel to communicate the message is important.
Channel richness – the capacity of communication channels to effectively carry information.
Explain LOW, MEDIUM, and HIGH channel richness
•Low Richness- impersonal, one way, fast. E.g. postings, e-bulletins, reports
•Middle Richness (in order of richness) – Memos, Letters, emails, voice mail, telephone, video conferences
•High Richness – personal, two way, slow – face to face meetings and conversations
Effective communication would occur when
Effective Communication – occurs when the message is fully understood. The intended and interpreted messages are the same.
Describe ethnocentrism
Ethnocentrism
•Tendency to consider one’s own culture as superior to other
Describe Individualism
Individualism– the degree to which a society emphasizes individual accomplishments and self-interests vs. collective accomplishments and the interests of group.
Inappropriate channels of communication are a barrier when
You use the wrong channel to communicate the message given the situation.
Interactive managers would act in what way?
Managers spend time outside of their office to meet and talk with workers at all levels
Efficient communication occurs when
Efficient Communication – occurs at a minimum cost. Few resources are expended
What are the stages of adjusting to a new culture
•Confusion
•Small victories
•The honeymoon
•Irritation and anger
•Reality
Describe masculinity-feminity in terms of Hofstede's measurement scale
Masculinity-femininity – the degree to which a society values assertiveness and material success vs. feelings and concern for relationships.
Emotional barriers to communication deal with
Withholding thoughts and feelings about a situation.
How can proxemics and space design help with communication?
The physical layout can improve/remove physical barriers. It can also encourage the communication process.
Explain Senders and Receivers in the communication process
•Senders – the people that encode (create) the message into information
•Receivers – the people who decode (interpret) the messages meaning and send back feedback
The dimensions of culture are
•Language
•Interpersonal space
•Time orientation
•Religion
•Contracts and agreements
Time orientation – the importance that society attaches to the future vs. the past and present.