Basics of communicating
Content of communication
What is a Message
Occurs within an individual
What is intrapersonal?
Uses technology
What is electronics?
When the nurse and the patient meet and get to know each other
What is orientation phase?
Behavior is changed or gone
What is termination?
Interactions with a small number of people
What is a small group?
One who encodes and one who decodes the message
What is sender and receiver?
Interaction within a person's spiritual domain
What is transpersonal?
Sit, open, lean, eye contact, relax
What is SOLER?
Occurs at the end of a relationship
What is the termination phase?
Continuing the behavior change
What is maintenance?
Interaction with an audience
What is public?
The setting for sender-receiver interactions
What is the enviornment?
Dynamic and interactive process used to achieve outcomes, builds relationships
What is therapeutic communication?
Communication technique to support effective and accurate communication
What is an SBAR?
Technique that encourages patients to share their thoughts, beliefs, fears, and concerns with aim of changing behavior
What is motivational interviewing
Development of self-efficacy and belief of succeeding in change
What is preparation?
Act on behalf of the patient
What is advocacy?
Means of conveying and receiving messages.
What are Channels?
Verbal and nonverbal interaction resulting in relationships
What is interpersonal communication?
Place to have timely and accurate documentation
What is EHR Documentation?
Occurs before meeting the patient
What is preinteraction phase?
Movement of making the change
What is an action?
Positive and negative ideas and feels are expressed in an open and direct way. Used for being a patient advocate
What is assertive communication?
Message the receiver returns
What is feedback?
One-to-one interaction between two people
What is interpersonal?
End of shift nurse to nurse sharing of data establishing continuity of care
What is a handoff or reporting?
Working together to solve problems and accomplish goals
What is the working phase?
A person's belief that they can be successful when carrying out a particular task
What is self-efficacy?
Eye contact, obersvational skills
What is connection?
Factors that influence communication
What are interpersonal variables?
Motivates one to communicate with another
What is a referent?
Ask patient to summarize the discussion (teach back) and be open for further clarification
What is confirmation?
Proper greeting (introduce yourself, role as provider, permission)
What is courtesy?
Understanding a behavior is a problem and change is necessary but difficult
What is contemplation?
Views world with equanimity, taking neither credit nor blame, sense of positive growth
What is humility?