Barriers to Communication
What is a prominent cognitive impairment that might be a communication barrier? This primarily impacts elderly populations.
Dementia.
What kind of language should a CNA use when communicating with a patient?
Clear and direct language.
What traits should CNAs display when communicating with patients?
Patience, willingness to help, understanding.
Define active listening and how it is beneficial in communication.
Active listening is a conscious effort to give your complete attention to a speaker. It allows patients to share their thoughts and feelings fully.
Who do CNAs communicate with while working? Name at least two.
Patients, the families of patients, and other healthcare professionals.
What are some reasons a patient may have difficulty understanding information? Name at least two.
Language differences, cognitive impairments, hearing loss.
How can CNAs address and avoid communication barriers?
Through training, awareness, and a commitment to patient-centered care.
How should you handle a patient that you do not share a language with?
Seek the aid of a medical interpreter.
How might a patient feel if their CNA fails to communicate effectively with them?
Unheard/ignored, less satisfied with their care, less trusting of their caregiver.
How can you avoid neglecting a patient's needs?
Regular check-ups, being attentive, demonstrating empathy.
What might cause a CNA to be less considerate in their communication with a patient?
Limited time and workload pressures.
What are examples of positive nonverbal communication?
Eye contact, friendly expression, and reassuring gestures can help build CNA-patient trust.
If a patient is reluctant to share their concerns, how might you help them open up?
Demonstrate patience and understanding, be open to listening.
What might the quality of communication in care settings for older adults have an impact on?
Patient satisfaction, adherence to care plans, overall emotional well-being.
What are examples of patient-centered communication techniques?
Plain language, listening, and empathy.
How might cultural norms or life experiences affect communication?
Patients may respond differently to tone of voice, gestures, and eye contact.
How might a CNA confirm their patient has received and understood information?
They might ‘check for understanding’ or use ‘teach-back’ techniques.
What are some circumstances that might cause a patient to feel exposed or anxious? List at least two.
Bathing, dressing, toilet use, other personal care needs.
When patients feel understood, heard, and accepted, they are more likely to…
Adhere to care plans, report symptoms accurately, and have a positive mental attitude.
How can CNAs prevent errors?
Confidently and clearly communicating observations and concerns to nurses and other healthcare staff.