Communication
Lack of _____________ can cost organizations money and time
What is good communication?
Letters of request are an example of ________ letters.
What is persuasion?
This type of learners prefer diagrams, charts, graphs, pictures
Who are visual learners?
When constructing good sentences we use this type of language.
What is plain language?
Doctors discussing a case in medical terms is an example of ______.
What is jargon?
93% of communication is _________.
What is Nonverbal communication
Every line begins at the left margin, including the date, complimentary close, and signature block in this letter format.
What is full-block style?
Paraphrasing and clarifying are approaches to ________.
What is active listening?
Prioritize is an example of ________.
What is a Latin-ism?
Words that have similar meaning and can replace a more difficult word is called _______.
What is a synonym?
Nonverbal Communication can be classified in various ways but it falls most easily into these two divisions.
What are setting and gestures?
The best universal font choice is ______.
What is arial, size 12?
The steps to a direct approach when delivering bad news are__________ (4).
What are:
If you want information to be given special attention, use this.
What is repetition?
A joke, anecdote or quotation are examples of ________.
What is an attention-grabber?
You and your are useful reminders to a reader that you are aware of the individual, in this type of correspondence.
What is "you-centered" focus?
Between your closing salutation and your typed name leave this many spaces.
What is 4 spaces?
ON is the abbreviation for this province.
What is Ontario?
Create a new paragraph when you want to change_____ or ______.
What are topics and ideas?
Kindest regards is an example of a ____________.
What is a closing salutation?
“Top-down approach,” or the “pyramid approach” are other names for the ________ _______.
What is the direct approach?
Important information should be positioned here in a paragraph.
Where is the beginning?
"Whatever will be, will be" is an example of a _______.
What is a cliche?
During an oral presentation, the key points should be repeated _______ times.
What is 3?