Communication Competence and the Sales Force Management

1

10

Appropriate and Efficient

Optimizing

20

Salesperson's Meta-qualities: Listening, ability to present arguments, empathy

Communication

30

Cross Cultural Competency Model: Ability to deal with misunderstandings

Interpersonal Skills

2

10

Inappropriate and Efficient

Maximizing

20

Attributes that an effective Sales Manager needs to possess: organization and time management skills, coaching skills, honest and ethical tendencies, leadership skills

Communication and Listening Skills

30

Cross Cultural Competency Model: Ability to work cooperatively with others

Team Effectiveness

3

10

Appropriate and Inefficient 

Sufficing

20

Salesperson's Meta-qualities: Reliability, sense of responsibility, ethics

Moral Qualities

30

Interpersonal Skills, Team Effectiveness, Cultural Uncertainty, and Cultural Empathy are part of what is called:

Cross Cultural Communication Competence 

4

10

Inappropriate and Inefficient

Minimizing

20

Attributes that an effective Sales Manager needs to possess: knowledge possession, motivational skills, selling skills, willingness to empower

Human Relations Skills

30

Cross Cultural Competency Model: Openness to cultural differences

Cultural Uncertainty

5

10

Refers to the clarity of information

Lucidity

20

Salesperson's Meta-qualities: Enthusiasm, emotional stability, self-confidence

Personality

30

Cross Cultural Competency Model: Ability to accept different ways of doing things

Cultural Empathy