Dale Carnegie
Name 1 thing you can do to be a good listener.
For example:
Look at the person.
Ask them questions.
Pay attention to them and don't get distracted by anything else (e.g., phone)
What does "stepping out of your comfort zone" mean?
Do something that pushes your comfort level. You are not yet comfortable with it yet, so take steps to move toward getting more comfortable with it.
True or False.
If you fail, you should give up to avoid further disappointment.
FALSE!!
True or False.
In a new job, you should not ask any questions.
If you are frustrated (yellow zone), taking a break or asking for help might help.
True.
True or False.
If you are wrong, don't admit it. It makes you look weak.
FALSE!
If you are wrong admit it quickly and emphatically (express strongly and clearly).
"Not admitting a mistake is a bigger mistake." – "Mistakes are always forgivable if one has the courage to admit them."
What is an example of something that is outside of your comfort zone?
Answers will vary
What famous painter said, "If you hear a voice within you say, "you cannot paint", then all means paint, and that voice will be silenced?
Vincent Van Gogh, Stephen King, or JK Rowling?
Vincent Van Gogh
What can you do or what can you ask your supervisor or boss if you don't know to do next?
Answers will vary.
Name a strategy you can use when you are angry.
Answers will vary.
For example, take a break, take deep breaths, listen to music, talk to a trusted adult, count...
What does "WIFFM (What's in it for me?)" mean?
You should understand what someone wants and talk in terms of that THEY want not what YOU want.
Arouse in the other person an eager want.
When asking people for things, lead with how it will help them get what they want.
True or False.
It is not good to step out of your comfort zone.
False.
We can grow when we step outside of our comfort zone.
Complete this Abe Lincoln quote:
"My great concern is not whether you have ____, but whether you are content with your failure."
"My great concern is not whether you have FAILED, but whether you are content with your failure."
What can you do if you don't know what to do in your Curriculum Support class?
True or False.
It is not normal to switch between different emotions throughout the day.
False.
What are the 3 C's?
Don't criticize, condemn or ______.
Don't criticize, condemn or complain.
It’s not good for your own health. Brainstorm solutions.
Complaining is draining!
What is the 24 hour rule?
(e.g., If you lose a big game or fail at something that you really wanted to do, how can you apply the 24 hour rule?)
Whether you win or lose (succeed or fail), after 24 hours -- you move on.
Explain this Henry Ford quote:
"Failure is simply the opportunity to begin again, this time more intelligently."
Answers will vary.
Basically, we can learn from our mistakes and work to avoid making the same mistakes next time.
What does, "No Man is an Island" mean?
Everyone needs support. You aren't the only that needs help. It is difficult to succeed on our own.
How would you handle a rude customer?
Answers will vary.
For example, listen to their concerns or complaints, get a supervisor to help, stay calm....
A person's ______i s the sweetest sound in any language to them.
Remembering and using names makes others feel important.
What does it mean to "Hang out with People You Want to be Like"?
Answers will vary.
If you want to become better at something, you must start hanging out with the people who are doing what you want to do and start emulating them. Almost inevitably, their influence will start to have an effect on your behavior.
What is the benefit of getting a bad evaluation of your work or having your boss tell you what you are doing wrong?
Answers vary.
If you know what you are doing wrong, you can do better and change the way you do things to improve.
What should you do if you see a customer who made need help?
Answers vary.
For example, "Can I help you? "
"Do you have any questions?"
Name the 4 colors of the zones of regulation and 1 emotion in each color.
Blue- low energy (sad, tired, bored, sick..)
Green- right amount of energy (focused, ready to work, calm...)
Yellow- little too much energy (frustrated, silly, worried, nervous, ...)
Red- way too much energy (angry, excited, ...)