Active Listening Blocks
What is Filtering?
Filtering is when you listen to certain parts of the conversation, but not all
I am failing to Maintain Eye contact.
What does it mean
Social Anxiety or Shyness, Lack of Confidence, Discomfort or Distrust, Attention or Concentration Issues
Active Listening
Active listening is a communication skill that involves fully focusing, understanding, and responding to a speaker. It's a way of listening attentively and with purpose to ensure that the speaker feels heard and understood. Active listening goes beyond simply hearing the words someone is saying; it involves making a conscious effort to comprehend the message, both on a verbal and non-verbal level.
"I see where you're coming from, but I have a different perspective on this issue. Can we discuss it further?"
Assertive
What is the Intern's Name?
Seamus Kearney
What is Mind Reading?
Assuming you know what the speaker is thinking or feeling without clarifying through open communication can lead to misunderstandings. It's important to avoid making assumptions about the speaker's thoughts or emotions.
Keep looking at your watch
what does it mean?
Impatience, Time Sensitivity, Disinterest, Anxiety or Nervousness, politeness, Lack of Engagement
What is Clarification
You tell the other person what you thought you heard, learn whether you were right or wrong, and then ask questions to clarify.
"Oh, great job on the project! It's not like we needed it to be successful or anything."
Aggressive
What school does the Intern go to?
West Chester University
What is Judging?
Making premature judgments about the speaker or their message can hinder active listening. It involves forming opinions or conclusions before fully understanding the speaker's perspective.
Tapping your fingers
What does it mean
Impatience or Frustration, Attention-Seeking, Boredom, Impatience or Frustration, Nervousness or Anxiety
Reflection of Feelings
You restate what the person has said to you, much like paraphrasing; however, in this skill, you restate what you think the person is feeling.
"I'm sorry, but I was wondering if, perhaps, you could maybe consider, you know, giving me a chance to speak?"
Passive
What was the Intern for Halloween
Jack-O-Lantern
What is Daydreaming??
Allowing your mind to wander or become preoccupied with other thoughts can prevent you from fully engaging in the conversation. Active listening requires focused attention on the speaker.
Leaning slightly forward
What does it mean?
Interest and Engagement, Expressing Empathy, Affirmation or Agreement, Interest in Confidentiality
Empathizing
Demonstrate empathy by recognizing and understanding the speaker's feelings and perspectives. Use statements like "I can imagine that must be tough for you."
"Oh, this old thing? It's really nothing special. I'm not good at picking out clothes."
Passive
What is the Intern's Hometown?
Blue Bell, PA
What is Rehearsing?
While the other person is talking, you might be rehearsing what you're going to say next instead of fully listening to their message. This can lead to missing important details and failing to grasp the essence of their communication.
Crossed arms across the chest?
What does it mean
Defensiveness, Closed-off or Unapproachable, Disagreement or Disapproval, Thinking or Reflecting, Reflecting Introversion or Shyness
Assertiveness
Express your thoughts, needs, and feelings in a direct and honest manner while respecting the rights and opinions of others. Assertive communication strikes a balance between passivity and aggression.
"I realize I made a mistake in my part of the project. I am taking responsibility for that and am working on a solution.
Assertive
What was the Intern's Job during the Summer
Orientation Leader