What are comunication cues
What are communication cues?
Facial expressions
body language
Tone of voice
Language
Language is relateddirectly to:
The closeness between 2 people.
What you_____ ,how you ______, and how you _____ it, the tone you use ________, respect or ______________.
Say
Speak
Reflects
Disrespect
Name 2 telephone good manner traits?
Be clear, take time to pronounce your words, don't talk too fast, be polite, take messages, ask for clarification if needed, don't be too personal, use common phrases.
How can you tell a shy person?
They will take a defensive position[ex. hide behind someone or something] will fold arms and cross legs and try to hide.
Assess people before you interact to prevent:
Misunderstandings
How should you normally speak in public?
You should speak quietly and controlled to show courtesy and kindness.
What we should be doing for good communication?
We need to listen, respond, agree to disagree when you have a differnce of opinion, and leave room for the other person to speak.
Name a common phrase when the person they are asking for over the telephone is not home?
Good morning ....... speaking, how can I help you?
I am sorry they cannot come to the phone right now , can I take a message...
They are not here can I take your name and number...
How can you tell a bored person?
Fiddles with fingers or something and may tap thier foot.
Why do your body language, tone of voice, language, facial expressions need to match?
It sends mixed messages
How should you speak to your family?
You should be more relaxed to leave room for mistakes
Avoid using profanities such as:
Swearing, sarcasm, sexual innuendos, insulting others or speaking about personal issues.
Name a tip to help read people?
Be aware of self and surroundings.
Listen to your gut feeling.
How can you tell an anxious person?
Sweats, taps fingers or feet, play with keys, fidgets, may knock things over, thier muscles will tighten.
What is a good way to read questionable facial expressions?
It is best to wait, look , listen for cues that encourage positive interactions. If negative cues are apparent wait or walk away until they show positive cues
How would you speak to a co-worker?
You should be controlled, making sure you follow the rules of common courtesy and respect in the work place.
What you say and what you speak affects people's ________________.
Response
What else do you need to watch?
Watch where people's attention is do they use eye contact.
Watch people enough so you can predict what they are going to say.
Identify facial expressions.
What is the difference between a forced smile and a genuine smile?
Forced smile- will show thier teeth.
Genuine smile- Eyes will crinkleand maost times will not show teeth.
Name 2 negative body language cues?
Lack of eye contact, mumbling, poor pronunication, extra body movements that does not support what they are saying, poor posture, touching face when speaking, unblinking stare, hiding hands and palms, closed body postures
How do you speak with a close friend?
You're very relaxed yet controlled and not offensive or critical.
Other types of speaking you should avoid are:
Sarcasm, irony, negatism, complaining, being bad tempered, irritable, unreasonable, disagreements.
What does asking engaging questions mean?
It is asking questions that need a response.
What does extremely long eye contact signify?
Signify that person is lying