What are Communication
Cues
Cues
Communication cues that we use daily are: facial expressions, body language, tone of voice, language
True or False
True
Language is related directly to:the closeness between two people
True or False
True
What you say, how you speak, and the tone you use, reflects respect or disrespect?
True or False
True
What is good telephone manners? Be clear, take time to pronounce your words, don't talk too fast, be polite, take messages, ask for clarification if needed, don't be too personal, use common phrases
True or False
True
How can you tell a shy person? They will take a defensive position [ex. hide behind someone or something] will fold arms and cross legs and try to hide
True or False
True
Assess people before you interact to prevent: having too much fun
True or False
False- to prevent misunderstandings
How should you normally speak in public? You should speak quietly and controlled to show courtesy and kindness
True or False
True
What is the main thing we should be doing for good and effective communication? Listening
True or False
True
Name a common phrase when the person they are asking for over the telephone is not home? I am sorry they cannot come to the phone right now can I take a message...
Appropriate or Inappropriate
Appropriate
How can you tell if someone is bored? Fiddles with fingers or something and may tap thier foot, play with thier hair
True or False
True
Why do your body language, tone of voice, language, facial expressions need to match? Is it because it sends mixed messages, people get confused, or they do not know how to take you
True or False
True
How should you feel speaking to your family? Tense and nervous
True or False
False- you should be more relaxed around family
Avoid using profanities such as:swearing, sarcasm, sexual innuendos, insulting others or speaking about personal issues, slang words
True or False
True
Being aware of self, and surroundings, and listening to your gut feeling, helps you determine what's right or wrong
True or False
True
How can you tell an anxious person? Sweats, taps fingers or feet, play with keys, fidgets, may knock things over
True or False
True
Negative body language cues are:lack of eye contact, mumbling, poor pronunication, extra body movements that does not support what they are saying, poor posture, touching face when speaking, unblinking stare, hiding hands and palms, closed body postures
True or False
True
How do you speak with a close friend? You're very relaxed yet controlled and not offensive or critical
True or False
True
Other types of speaking you should avoid are: being sarcastic, using irony, being negative, complaining, being bad tempered, irritable, unreasonable, disagreeing
True or False
True
What does asking engaging questions mean? It is asking questions that need a response, not yes or no questions
True or False
True
What does extremely long eye contact signify? That a person is telling the truth
True or False
False- it signify that person is lying
Some positive body cues are: posture straight , head up, arms straight by your side, good eye contact etc.
True or False
True
how you use your language is important because it can cause misunderstandings and people can take you the wrong way
True or False
True
Other types of words you should not use are: sarcasm, labeling, judgmental tone etc.
True or False
True
Crossed legs shows your open and welcoming.
True or False
False- shows that you are closed and defensive
With a genuine smile- you will see wrinkles around the eyes known as crows feet
True or False
True