Observations
Sadness, Anger, Contempt, Disgust, Surprise, Fear, Happiness
What are the 7 universal micro-expressions?
When a patient is unable to understand spoken words/sentences.
What is receptive aphasia?
"My chest hurts when I cough”
I should report this patient statement to my supervisor.
Sender
Who is the person who originates communication
The A and R of SBAR
What is Assessment, and Recommendation?
When the listener demonstrates that he is listening to the speaker - usually with eye contact and physical gestures
What is active listening?
When my patient is unable to speak more than 4 word fragments.
What is expressive aphasia?
The transfer and acceptance of patient care responsibility from one caregiver to another.
What is hand-off communication?
Message
What is the information the sender wants to communicate?
Situation, Background
What does the S and the B of SBAR mean?
When listening cues are absent, and the speaker is not receiving feedback from the listener.
What is passive listening?
When my patient the patient is unable to understand spoken words, nor express himself with spoken words.
What is global aphasia?
Documenting information for another worker, in a patient’s chart.
What is ethically, and legally, wrong to document in a patient's chart?
Receiver
Who is the person for whom communication is intended?
Words, Letters, and Numbers
What are 3 examples of communication symbols?
‘yes’ or ‘no’
How are closed ended questions answered?
Determining a disease name or medical condition that explains a patient’ symptoms & signs.
What is the medical diagnosis?
Transfer and acceptance of patient care responsibility from one caregiver to another done at shift change.
What is change-of-shift report
Feedback
What is confirmation that a message was received as intended?
The first two component in the Nursing Process
What is Assessment, and Diagnosis?
The act of restating something so that another person knows you understand her/him.
What is paraphrasing?
A statement indicating several different potential problems a patient may encounter as a result of the medical diagnosis.
What is a nursing diagnosis?
When a patient’s level of care changes, or when there is a change in caregivers.
What is transition?
Communication
What is a two-way process, in which we share information called?
The P, the I, and the E of the nursing process
What is the Plan, the Intervention, and the Evaluation?