Listen Up
Someone says a word you don't understand.
Asking them what the word means.
True or False
Eye contact isn't really important.
False. Always use good eye contact.
The first thing you do when you start an interview.
Introduce yourself.
Someone asked you a question but you didn't hear what they asked.
Politely ask them to say it again.
(Do not just say "what" or "hmm")
When answering the phone you should always do this.
Say hello.
Someone knows your listening when you do this.
Eye contact or Asking follow up questions.
True or False
You should always face the person talking to you if you can.
True. This shows you are paying attention.
The appropriate time you arrive for the interview.
5 to 10 mins early
You really need to talk to someone but they are talking to someone else.
Say excuse me I really need to talk to you.
True or False
Its ok to talk on the phone in the bathroom.
False. No one wants to hear bathroom noises over the phone.
Someone gave you a long list of things to do and you know you cant remember it all.
Ask them to write it down or have them repeat it so you can write it down.
True or False
Facial expressions are a part of body language.
True. People can tell if you are happy when you are smiling.
What you do after the interview is over.
Shank hands and say thank you.
Someone you don't really like wants to tell you about their weekend.
Always be polite. Either politely excuse your self or just listen. Don't hurt their feelings.
You are talking to your friend on the phone in the store and you are ready to go through the checkout.
Tell your friend you will call them back or finish your call before you go through checkout.
You want to know more information about what someone is telling you.
Ask open ended questions.
True or False
Smiling is the only non-verbal way to show someone your happy.
False. Relaxed shoulders, calm and even voice also shows you are happy
True or False
You should all ways dress nice for an interview
True. You don't have to ware a suit or dress but is important to dress nicely to make a good impression.
Someone that is hard of hearing asks you a few questions. What do you do to make sure they hear you?
Face them and speak clearly, in an even tone. (Never Yell or speak really loud.)
Someone calls for your mom but she is busy and you need to take a message. What information do you need?
(At least 3 things)
Name, phone number, why they are calling, time they called, and is it urgent.
Your friend is very hard to understand and is telling you something important. What should you do to let them know you understand?
Ask clarifying questions and listen carefully.
True or False
People don't usually think about their body language.
True. Everyone has unconscious body language. When talking to others or in an interview you have to pay attention to what your body language says about you.
When the interviewer is asking you questions you should be doing this. (list at least 3)
Eye contact, sitting up straight, paying attention/listening, smiling, and feet flat on the floor.
Your friend said something that really hurt your feelings. You want to tell them but you don't want to start a fight.
Use an I feel statement
Someone around you is talking on their phone very loudly and it is really bothering you.
Either ignore them or move. Don't confront them or tell them to be quiet because it will only make them mad and cause a problem.