Communication Etiquette

Email Etiquette

100

This part of an email tells the reader what the message is about

subject line

200

Using ALL CAPS in an email can be interpreted as this.

Shouting

300

This is the proper way to begin a formal email to a lecturer or boss.

Greeting (Dear Sir/MIss/Madam)

400

This should be included at the end of a professional email.

signature (name, position, contact)

Phone Etiquette

100

This is the first thing you should do when answering a business call.

greeting and identifying yourself

200

This tone of voice shows respect and professionalism.

calm/polite

300

Putting someone on hold without asking is considered this. What kind of behavior

rude/unprofessional behavior

400

This information should be taken when receiving a message for someone else.

name, number, and message

Nonverbal Communication

100

This type of communication does not use words

nonverbal

200

Maintaining this during conversation shows confidence.

eye contact

300

This body language can show disinterest.

slouching

400

Crossing arms during a conversation may signal this.

defensiveness