Show:
Best Profile
Effective Communication
Practicing Empathy
Body Language
Case Study - The Barking Supervisor
100

True or False: Diverse styles are needed to make a team strong?

True

100

Fill in the Blank: Also referred to as interruptions, ______ can disrupt the communication process and make your head go somewhere else.

Noise

100

How can empathy improve teamwork?

Fostering trust, open communication, and understanding among team members


100

What are examples of negative body language?

Crossing arms or legs, avoiding eye contact, fidgeting, poor posture.

100

If an employee claims they cannot perform a task due to a medical condition, is it appropriate to diagnose their claim? Why or why not?

No, you are not a doctor

200

You can ask me direction questions and present facts. Which profile am I?

Bold

200

These two follow up actions help ensure clarity and avoid miscommunication.

1. Ask Questions
2. Obtain Feedback

200
How does empathy reduce conflict at work?

Helps people understand each others perspectives and de-escalates tension

200

What does mirroring body language mean?

The unconscious mimicry of another person's postures, gestures, and expressions to build a rapport and sense of connection.

200

What are two issues with being a barking supervisor?

1. Intimidation
2. Lack of respect
3. Insecure
4. Lack of knowledge

300

My presentation normally has tables, charts, and reliable sources. Which profile am I?

Technical 

300

What is a communication superpower?

The ability to communicate back someone's viewpoint

300

True or False: Empathy always requires emotional involvement

False

300

When is National Body Language Day?

The first Friday of October

300
When communicating with employees, what is the most important thing to remember?

To take care of our employees

400

I am sympathetic style in the BEST profile. Name at least one "DO" to adapt to my style.

Communicate casually to establish rapport, take time to understand and support personal goals.

400

What are the four key components of the communication process?

1. Sender
2. Message
3. Receiver
4. Feedback

400

What is the main difference between empathy and sympathy?

Empathy involves shared understanding or emotion while sympathy is more detached concern.

400

What percent of meaning is communicated through body language?

55%

400

What is a sign of strength when communicating?

Asking, not telling