Category 1
When you trust your judgment, uphold your values, and stick to what you believe is right, you show that you:
Believe in yourself
Sensitive
When communicating with your manager about an issue or problem, it is recommended that you _________ beforehand.
think of possible solutions
When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques.
objective
What is a practical step for effectively communicating in the workplace?
Believe in yourself
Client questionnaire, consultation card, or health history are documents also called what?
Intake form
What is THE KEY to operating effectively in many industries?
The ability to understand people.
What is an important golden rule of communication to be successful in the beauty industry?
Be aware of your body language.
What is the 6th step of the 10 step consultation method?
Show and tell
If you are involved in a scheduling mix-up, always remember to...
never argue about who is correct and be polite
What is determined during a client consultation?
Clients needs and how to achieve clients desired results.
As a beauty professional, don't attempt to fulfill the role of ______________ for your client.
Counselor
What is the first step of the 10 step consultation method?
Review the intake form
When should the consultation take place?
Before starting the actual treatment
Your ability to _________ in the face of challenges are critical to being successful in a people profession.
communicate effectively
What is effective communication?
The act of successfully sharing information between two people (or groups of people) so that the information is understood.
How do you show that you believe in yourself?
When you trust your judgment, uphold your values, and stick to what you believe is right.
What should you do when meeting an older client for the first time?
Ask how they wish to be addressed.
To earn a client's __________ and loyalty, be consistent by always having a positive attitude.
Trust
Effective human relations and communication skills build _________, accelerate professional growth, and promote a positive work environment.
lasting client relationships
What is a recommend strategy of communication if a clients begins to share increasingly personal details?
In handling a client who is dissatisfied with a service, the ultimate goal is to __________.
Make the client happy and willing to return for future services
Good communication in the workplace can help reduce what potential risk?
Conflict
How much time should you schedule to do a client consultation?
5-15 minutes
How should you schedule clients who are habitually late for their appointments?
Schedule in the last appointment of the day or ask the client to arrive earlier than their appointment time.