practicing communication skills
why should someone dictate my emotions
respond instead of reacting
read the intake form carefully, referring to it oftren during the consultaion process
review
encourage your client to describe styles or services that they like
show and tell
regardless if you like them or not... what should you do
treat everyone with respect
before asking advice, think of possible solutions
be a problem solver
when you do, trust your judgment
believe in yourself
start assessing what the clients current style
assess
make recommendations as part of the needs assessment
recommend
refrain from being pulled into spat and cliques
remain objective
before speaking, make sure all information is correct
get your facts straight
listen more than you talk
talk less, listen more
discover and rate the clients preference
preference
upsell unless the client is not in the mood about adding on anything
upsell
speak your mind but be sensitive
be honest and sensitive
advise the manager immediately when uncertainty compromises your decision making skills
be open and honest
some clients are clear about what they want, some are demanding .
be attentive
analyze the clients characteristics
analyze
discuss upkeep
maintenance
avoid taking sides
remain neutral
if you have a problem with a coworker and have tried everything in order to fix the problem, then go to the manager
do not gossip or complain about colleagues
if you are tired or upset, your interactions with clients may be affected
take your temperature
review how the client lives
lifestyle
review the consultation
repeat
gossiping never resolves problems. it only makes it worse
avoid gossiping
keep an open mind when you are being told criticism
be open to criticism