Communication Style
What is an example of using body language to communicate that you're upset?
Best answer wins
What should the nurse aide do to communicate with a client who speaks a language the nurse aide does not know?
Refuse to care for the client
Speak more slowly
Say nothing
Use gestures and facial expressions
During a Minnesota winter, we might __________________ that it will snow, even though we can’t know for sure
2. Assume
What is an example of background noise? Give my 5 examples of this.
Cell phone ringing, alarm going off, TV is on, people are shouting or talking loudly, music is playing
Needing to use a wheelchair is an example of a:
Communication barrier
Disability
Gesture
Disease treatment
Give me an example of a direct question
Give me an example of an open ended question
best answer wins
When is it acceptable to ignore a call light?
When you are very busy
Never
When the resident signaling is not assigned to you
When you have just left a resident’s room
2. Never
Mr. Smith is taking a nap so you try to ______________________ with other nurses when going by his room so you do not wake him up
A “barrier” is:
A block or obstacle to communication.
When caring for a client who has a hearing loss, the nurse aide SHOULD:
Shout to be heard
Let the client use a friend’s hearing aid
Only use written communication with the client
Face the client when speaking to them
4. Face the client when speaking to them
When you enter the room to check on your resident who is having a hard time this week, what type of body language, tone and gestures can you do to make them feel comfortable.
using a kind tone, a smile, and waving hello can make them feel better having you around.
When caring for a visually impaired resident, the nurse aide should do what before touching or moving the resident?
Introduce themselves/greet the resident
When you arrive home your mother is waiting with her arms crossed and a frown on her face. You can tell she is angry from her _______________.
Body Language
What does it mean when a patient is comatose?
They can't respond to you verbally, or sometimes even non-verbally.
In order to communicate with a resident who has hearing loss, the nurse aide should do what while talking to the resident?
Face them directly.
You must remind the resident how to use their call light, would you use verbal communication only? Or would you use non-verbal and verbal communication, please explain what you would do to make sure they knew how to use the light.
Verbally explaining that they need to press the light on the side of their bed if they need assistance, then showing them where it is by pointing or holding it, and making eye contact with them and making sure you face them so they can understand.
(best answer wins)
Mr. Smith is an elderly resident who has cancer. He is telling his CNA that he is very scared and sad about dying. Listening to this makes the CNA very uncomfortable. How should she respond?
Teacher decides the best answer
Mary is a great CNA. She only reports ________________ information to her charge nurse
Accurate
How does being blind affect communication? How does being deaf affect communication?
Being blind makes it hard to understand non-verbal communication, and being deaf makes it hard to understand verbal communication.
A resident has aphasia. What does this mean?
They are not able to communicate verbally very well.
A patient says "I will never be able to do anything again." but, you know it says in the care plan that with the right therapy they may be able to eat on their own more often. How do you respond, showing that you were actively listening to them?
I hear that you're feeling like you can't ever do things on your own again, but I know the doctor told me that you have a high chance of eating on your own again, we just need to continue working each day on your skills.
(which ever group has the best answer wins)
A patient of yours is in a medically induced coma. They are not able to respond to you, what do you do when you enter the room to take their vital signs down?
When I enter the room I must greet them, and let them know what I am there to do for them before performing the care needed.
Speaking clearly and slowly to a confused resident is _____________ _______________.
Effective Communication.
Best answer wins.
A resident named Molly tells you that they don't know who you are, and wanted to know where you came from, how do you respond? You're there to take Molly down for dinner, and have seen her for over a year now. Molly has dementia.
Hi, Molly. I am _______. I am here to help you get your dinner today, and I am a CNA that often helps you in the evenings.
(best answer wins)