Types of Communication
Communicating without using language
Nonverbal
PRN
as needed
impressions we create by using our eyes, eyebrows, and mouth
Facial expressions
When a resident is this....
The caregiver should stand facing the resident and speak slowly and clearly
Hard of hearing
Deriving authority from or founded on law
Legal
communication using words spoken or written
verbal
PO
by mouth
Maintaining this will send the message that you are interested in what they are saying
Eye Contact
Words that are considered unprofessional and may not be understood by the resident
Slang
YOU ARE LEGALLY RESPONSIBLE
Liable
Movements, facial expressions, and posture are all forms of
Body language
qh
every hour
The way we carry ourselves, including the way we sit, stand or move our body
Body language
Give medical advice
Failure of professional skill or learning that results in injury, loss, or damage
What is Malpractice
Sending a message, receiving a message and providing feedback is also called what?
Closed loop communication
ROM
range of motion
Gestures
When working with residents a caregiver should always ask this type of question.
What is open ended
Includes careers related to tests and evaluations that help to determine cause and treatment of disease or injury
What is the Diagnostic Services Pathway
The practice of preparing to listen, observing what verbal and nonverbal messages are being sent, and then providing appropriate feedback
Active Listening
c/o
complains of
This can change the message you are sending when speaking to a resident
What is your tone of voice
When caring for someone, the caregiver should never ask this, because it may cause the person to become defensive
Why?
official authorization or approval
Accreditation