Verbal Communication
Nonverbal Communication
Communication
Misc
100

Questions that require more than yes or no answers

Open ended-questions

100

Nonverbal communication is also known as

Body language

100

A method to make sure a message was understood

Feedback

100

Subjective or Objective

Mr. Jackson has a temperature of 103 degrees Fahrenheit 

Objective

200

Exchange of information, thoughts, and ideas

Communication

200

True or False

Nonverbal behavior is always the same as what the speaker is saying.

False

200

Name 3 physical barriers to verbal communication

Hearing impaired; Visually impaired; Mentally ill; Distressed patients; Young patients; Language barrier

200
Subjective or Objective

Mrs. Sickly says she is feeling nauseated.

Subjective

300

Alzheimer's patient is an example of this barrier to communication 

Mentally ill
300

True or False

Men and women differ in their use of nonverbal communication

True

300
Name 3 types of information you should record when taking a telephone message

Name, Phone number, Message, Reason for call, Best time to call

300

Name 3 strategies for active listening

Desire, Openness, Interest, Judgement, Don't Interrupt, Respectful, Listen, Feedback

400

Rule of effective communication - making sure a message includes the same details each time

Consistent/Concise

400

Give an example of how a patient might use nonverbal communication

Bending over in pain; frowning; pale face; etc

400

True or False

Prejudice, attitudes, and personality often cause psychological barriers to communication.

True

400
Name 3 techniques that can be used to learn good listening skills.

Show interest; eye contact; avoid interrupting, eliminate distractions; give feedback or ask questions; have a positive attitude; practice, practice, practice

500

a language disorder that affects a person's ability to communicate language

aphasia/dysphasia

500

Give 3 examples of non-verbal communication

gestures; how fast you talk; how close you stand; posture; eye contact

500
Name the four main elements of the communication process

Sender, Message, Receiver, Feedback

500

How do you correct an error in a patient's chart?

Draw a single line through the error; initial, date and write correction above error